Technical Support Engineer
Technical Support Engineer
Posted on :
27-04-2025
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1 Vacancy
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Job Description
Over 50000 customers globally trust our endtoend clouddriven networking solutions. They rely on our toprated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With doubledigit growth year over year no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences not in spite of them.
Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.
A technical support engineer (TSE) is a key member to Extreme Networks service organization. A TSE is primarily responsible to delight our customers with excellent technical support and customer service skills. Additionally the TSE is the first point of contact for the customer with a mission to assist and guide their experience.
The ideal candidates will have NOC and/or TAC experienceoutstanding customer skills and a very strong desire to learn and develop technically. Strong working knowledge in networking technologies is a plus.
Responsibilities include:
Provide technical support for all Extreme products
Handle service requests (via phone email and web) from external and internal customers
Manage service requests through research problem solving replication and escalation
Update information repositories and knowledge base
Assist customers with basic network configuration and product information
Drive for continuous learning results orientation and teamwork
Weekends and some travel 5 required
Technical Skills Requested:
Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction
General knowledge of Ethernet LAN/MAN/WAN networks
Basic knowledge of the TCP/IP protocol
1 year experience working directly with customers in any industry
Knowledge in Windows and Linux/UNIX
Ability to utilize the scientific method to solve problems
Active Cisco Certified Network Professional (CCNP)
Experience delivering customer support through Service Cloud
Experience developing KB solutions via a KnowledgeCentered Support (KCS) methodology
Ability to deliver technical support via socialcollaboration
Technical Skills Preferred:
ENA ENS CCNA CWNA or similar Technical Level of Certification
1 year experience working in a Call Center or Service Center
General knowledge of any routing protocols concepts such as RIP OSPF & BGP
General knowledge of Wireless Networks and Security Protocols
Familiarity with Windows Servers with emphasis on Active Directory IAS/NPS Radius DHCP and DNS
Familiarity with virtual machines & virtualization (VMware Citrix Red Hat Microsoft)
Soft Skills Requested:
Excellent written verbal communication interpersonal and presentation skills.
Ability to function effectively in ambiguous circumstances.
Shares information and communicates clearly with team members to improve team effectiveness. Encourages and accepts feedback.
Strong research skills with emphasis on examining previous cases and solutions then applying that knowledge to a current issue
Excellent team player as well as being able to work independently
Proven crisis management and leadership skills
Proven planning prioritization and organizing skills.
Ability to multitask several critical issues simultaneously
Selfmotivated and seeks opportunities for excellence proactively
Extreme Networks Inc. EXTR creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning artificial intelligence analytics and automation. Over 50000 customers globally trust our endtoend clouddriven networking solutions and rely on our toprated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information visit Extremeswebsiteor follow us on Twitter LinkedIn and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values no employee or applicant will face discrimination/harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability status or veteran status. Above and beyond discrimination/harassment based on protected categories Extreme Networks also strives to prevent other subtler forms of inappropriate behavior (e.g. stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden barriers to success have no place at Extreme Networks.
Employment Type
Full-Time
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