Computer Support Specialist

Location:

If you are a resourceful person interested in a challenging and rewarding career consider joining UHauls manufacturing team as a Computer Support Specialist. This position is responsible for the daytoday technical support of the manufacturing facilities platform technologies. The duties encompass maintaining analyzing troubleshooting and repairing computer systems wireless devices software applications and hardware peripherals to support the manufacturing of trucks trailers and support equipment for the largest doityourself moving company in the world.

Primary Responsibilities:

Respond to verbal and written requests and ensure requests are handled in a timely and efficient manner.

Maintain IT equipment in office and manufacturing environments.

Employ and maintain standards for file system permissions and security group membership.

Manage directory services users accounts and access permissions based on corporate policies.

Support endusers VOIP needs.

Act as a liaison between the manufacturing plant and the corporate IT department.

Thrives in a culture focused on continuous improvement and strong collaboration with internal support teams.

Work with IT management location management and corporate management to determine appropriate solutions to local problems.

Provide technical training to users in areas impacting selfsufficiency.

Provide technical assistance to team members.

Support and troubleshoot IT infrastructure systems consisting of Cisco Meraki LAN / WAN / Wireless and IP Telephony (IPT) components Microsoft Server Systems tethered/untethered barcode scanning devices label/laser printers Microsoft Office 365 software and others.

Use available resources including internet searches to identify technical solutions to desktop problems (both hardware and software).

Maintain technical proficiency through professional reading professional development courses and general awareness of current issues.

Provide the technical support required to achieve business objectives.

Perform other duties as assigned to support IT infrastructure projects enterprise initiatives and organizational objectives.

Minimum Qualifications:

Associate degree in computer science Information Systems or equivalent from an accredited college or university is desirable.

3 years of Information Technology experience.

3 years of advanced desktop and peripheral support and troubleshooting is required.

3 years of advanced network connectivity and support experience is required.

3 years of server support responsibility is required.

1 years of SAP experience is a plus.

1 years experience supporting and troubleshooting barcode scanners.

Excellent organizational skills.

Superb verbal and written communication skills.

Advanced technical knowledge of Windows operating systems and tools.

Experience supporting Microsoft Office 365 and other common desktop applications.

Experience with onboardingoffboarding users and the associated tasks.

Demonstrated experience using an IT Support ticketing system.

Ability to maintain IT policies processes procedures and standards.

Understanding business applications including ERP and financial systems is a plus.

Knowledge of network infrastructure including routers switches firewalls and the associated network protocols and concepts.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions e.g. working around moving parts machines fumes or irritating chemicals. May be required to use protective clothing or gear such as masks goggles gloves or shields.

Physical Demands:

The work requires physical exertion such as extended periods indoors and outdoors of remaining stationery traversing spaces repositioning to reach and use tools climbing ladders and working on scissor platforms. Moving at least 50 lbs. assisted or unassisted.

UHaul is an equal opportunity employer. All applications for employment will be considered without regard to race color religion sex orientation gender identity national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodation is available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a needtoknow basis.

UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.