Intake Specialist 930468
Intake Specialist 930468
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1 Vacancy
Job Description
We are seeking a detailoriented and efficient Intake Specialist to join our team in Racine United States. As an Intake Specialist you will play a crucial role in managing the initial contact and information gathering process for our clients ensuring a smooth and professional experience from the start. Key responsibilities include:
- Conduct initial interviews with clients to gather essential information assess their needs and perform eligibility screenings for various programs or services
- Accurately enter and maintain client data in our database systems ensuring all required forms and documentation are completed and organized
- Provide excellent customer service addressing client inquiries and concerns promptly and assist in scheduling appointments and followup communications
- Coordinate with other departments and external agencies to facilitate smooth client onboarding and obtain additional information when necessary
- Maintain confidentiality and adhere to organizational policies and procedures
- Generate reports and statistics related to intake activities as needed
- Collaborate with team members to improve intake processes and efficiency
- Manage and prioritize a high volume of intake cases efficiently in a fastpaced environment
- Other duties as assigned
- Travel as required
Qualifications :
- High school diploma or equivalent required; Associates or Bachelors degree preferred with 13 years of experience in intake customer service or related field
- Strong verbal and written communication skills with a customer service orientation and professional demeanor
- Excellent data entry skills with high attention to detail
- Strong time management and organizational abilities
- Proficiency in Microsoft Office Suite
- Knowledge of intake procedures and documentation
- Ability to maintain confidentiality and handle sensitive information
- Strong problemsolving skills with the ability to work independently and as part of a team
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
