Undergraduate Trainee - Site Reliability Engineer - Unified Support
Undergraduate Trainee - Site Reliability Engineer - Unified Support
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
We are an equal opportunity employer and value diversity at our company.
- Manage an incoming queue of varying case types within SLA and OLA targets
- React to multiple incoming cases by quickly and efficiently triaging then resolving or escalating cases as needed
- Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
- Work with the other resolver groups (service desk development product support account management etc. as needed to resolve and assign cases
- Follow knowledge articles FAQs SOPs from our documentation library to resolve common/recurring work items
- Work Time is Monday Friday European Time)
- Internship duration is one year
Qualifications :
- Following a bachelors degree in Information Technology Systems Engineering or Networking is preferred.
- Understanding of basic concepts in Cloud computing.
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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