Client Relationship Team Member

About Us

Solution Psychology is an awardwinning stateoftheart psychology practice based in Moonee Ponds. Our new 600sqm clinic is designed to redefine the healthcare experience. With spaces that feel more like a day spa than a traditional clinic our clients and team are welcomed into an environment of comfort care and collaboration. Our facilities include:

• A 130sqm welcome room that promotes relaxation from the moment you enter.
• Sensoryfriendly consult rooms each equipped with dimmable lights.
• A dedicated sensory room and a parent lounge for privacy and comfort.
• Over 100sqm of team space PLUS a 115sqm outdoor terrace exclusively for our team.
• Resource and testing libraries.
• Separate zones for eating working collaborating and relaxing.
• A continuous supply of fresh fruit Kit Kats coldpressed wellness juices and more.
• Secure onsite parking and endoftrip facilities for cycling or afterwork Pilates.

We believe that nurturing and spoiling our clients starts with creating a space where our team thrives. This is more than just a jobits a place to grow innovate and contribute to something meaningful.

About the Role

We are looking for an enthusiastic Medical Receptionist & Client Relationship Team Member to join our dynamic team. Youll be the friendly face that greets clients and the calm voice that guides them through their journey with us. This role is ideal for someone who thrives in a fastpaced environment and can balance client care with operational efficiency.

Key Responsibilities:

Client Experience: Be the first point of contact creating a warm and welcoming environment for every client. Ensure all client needs are met with empathy professionalism and care.

Clinic Operations: Manage the dynamic scheduling of multiple clinicians ensuring diaries are optimized and appointments are booked efficiently. Keep the clinic running smoothly by coordinating team communications and maintaining an organized workspace.

Marketing & Engagement: Stay uptodate with our services the interests of our psychologists and develop a deep understanding of our referrers. Play a key role in keeping our client base informed and engaged through effective communication.

Compliance & Confidentiality: Maintain accurate and uptodate client records in accordance with Medicare NDIS and health regulations. Ensure all client information is handled with the utmost confidentiality.

Problem Solving & Efficiency: Confidently handle client inquiries and resolve issues with sensitivity and professionalism.

What You Bring to the Role:

Experience Matters: Minimum of 2 years in a similar reception or clientfacing role (healthcare experience is a bonus).

TechSavvy: High proficiency in Microsoft 365 and familiarity with Halaxy (or a willingness to learn quickly).

Organizational Excellence: You are a master of time management can juggle multiple priorities and maintain meticulous attention to detail.

Empathy & Professionalism: You understand the delicate balance of creating a compassionate client experience while managing the practical aspects of a busy clinic.

Confidence & Communication: You are an effective communicator with a superior phone manner and the ability to navigate complex client inquiries.

Growth Mindset: You love learning have a positive attitude and are eager to contribute new ideas to improve our service delivery.

Perks & Benefits:

Continuous learning opportunities with a dedicated PD budget for skill development.

Be part of a dynamic supportive and closeknit team that genuinely cares about its members.

Enjoy a unique stateoftheart workplace designed for collaboration and wellbeing.

Regular team events wellness initiatives and recognition for your contributions.

Why Join Us

Youll have continuous learning opportunities and be supported in your professional development.

Youll be part of a strong committed team where everyone is aligned with our vision.

Youll have opportunities to contribute to innovation and help us build new ways of doing business.

We care about our team and demonstrate it through exceptional work conditions and recognition for your contributions.

Youll get to work alongside people who love what they do and are dedicated to excellence.

Youll receive recognition for your role within the team and the impact you have.

If this sounds like you wed love to hear from you!

Ready to Join Us

Were looking for someone who is as passionate about creating a unique client experience as we are. To show us your personality and enthusiasm please include your responses to the following questions in your cover letter along with the answer to our secret question: What song would play every time you walked into a room (if you had theme music)

What does delivering a worldclass client experience mean to you

What unique skills and qualities would you bring to this role

Why do you want to work at Solution Psychology

Whats one professional accomplishment youre particularly proud of

How to Apply

If this role sounds like the right fit for you wed love to hear from you! Please submit your resume along with a cover letter that includes your response to the secret question listed above.

Kindly note: applications without a cover letter or a response to the secret question will not be progressed.

Applications submitted to the Director Melissa Juzva