Customer Service San Antonio
Customer Service San Antonio
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$ 17 - 17
1 Vacancy
Job Description
About the Role: Customer Service Representatives are responsible for collecting payments on behalf of various clients across the country. Responsibilities include handling inbound and outbound calls in compliance with FDCPA (Fair Debt Collection Practices Act) guidelines.
Key Performance Indicators (KPIs):
- Average Call Handle Time
- Call Notation Accuracy and Speed
- Daily Call Volume Handled
This is a fastpaced highvolume environment so candidates must be able to multitask navigate multiple systems update account notes in real time and communicate clearly and professionally with customers.
Ideal Candidate Profile:
- Basic computer skills
- Ability to compute basic math
- Ability to multitask and switch between multiple systems
- Competitive resourceful and goaldriven
- Strong work ethic and team player mentality
- Punctual and dependable with good attendance
- Knowledge of FDCPA HIPAA and state/local collection laws (preferred)
- Eligible for licensing in all states (preferred)
- Excellent listening and communication skills
- Professional demeanor and stress tolerance
- Able to handle escalated calls and reach resolutions
- Wellorganized in taking and processing payments
- Capable of maintaining the Firms standards while handling calls
- Must be able to efficiently navigate the CUBs system
- Scheduled Shift: 8:30 AM 5:00 PM 30minute lunch)
- Please note: This will transition to 9:30 AM 6:00 PM 30minute lunch) once the office is fully operational.
Employment Type
Full Time
