Patient Service Rep
Patient Service Rep
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Job Description
Patient Services Representative
The Patient Services Representative (PSR) serves as the first point of contact for all visitors and patients. Stationed primarily at the front desk PSR plays a critical role in delivering a welcoming experience while ensuring smooth administrative operations. This position is responsible for greeting patients and visitors answering incoming calls managing appointments verifying insurance and supporting billing functions.
Key Responsibilities:
Patient and Visitor Support:
- Warmly greet and welcome all patients and visitors; determine the purpose of their visit and direct them accordingly.
- Provide general information about clinic services and community resources.
- Answer and route incoming telephone calls and messages to appropriate staff members or clinicians.
Patient CheckIn/Out and Scheduling:
- Accurately check in/out patients verify demographics and insurance coverage and collect copays.
- Schedule reschedule and cancel appointments in Epic EMR ensuring provider schedules are optimized and noshow rates minimized.
- Schedule lab work immunizations or other procedures as ordered by clinicians.
Patient Communication and Coordination:
- Respond to patient inquiries via phone and patient portal regarding appointments billing and general clinic information.
- Relay internal and external messages to staff and assist with coordination between departments.
- Collaborate with clinical teams to ensure seamless communication and patient care.
Insurance Billing and Collections Support:
- Verify insurance eligibility and coverage prior to appointments.
- Obtain prior authorizations and assist patients with understanding their insurance benefits.
- Process patient payments explain billing procedures and follow up on outstanding balances.
- Maintain organized medical records and ensure accurate data entry in accordance with HIPAA and FQHC guidelines.
- Prepare letters medical documents and financial statements as needed.
Qualifications:
Required:
- High school diploma or equivalent.
- 23 years of experience in a medical front desk or Patient Services Representative role.
- Proficiency with Epic EMR or similar electronic medical records systems.
- Strong computer skills including Microsoft Office.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information in compliance with HIPAA regulations.
Preferred:
- Proficiency in additional languages (e.g. Arabic Urdu Rohingya Hindi Malay Burmese Spanish etc..
Required Experience:
Manager
Employment Type
Full-Time
