A place to make a difference

Salary: 62778 per annum

Location: Bradford/Peterborough/Burnley/Stockton/Camberley Hybrid

Permanent 35 hours per week Monday Friday 9am 5pm.

With over 21000 homes across the country were responsible for supporting thousands of customers and their families.

Were proud to build positive longlasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.

If youre looking for an exciting role that will have a positive impact on our customers and communities then this is the role for you.

About the role

As our Head of Customer and Community Engagement youll champion a customerfirst culture that aligns with Accents corporate objectives ensuring were effective in amplifying the customer voice and influence by facilitating our customer engagement groups to drive performance improvements.

Youll be responsible for ensuring that we deliver and evidence social value activities through an aims led community development service and support our vulnerable customers through an effective Inclusion service. Your role will involve fostering solid internal relationships ensuring continuous service improvement and leading efforts to exceed customer expectations. Youll work closely with internal and external stakeholders to embed and oversee our Customer Engagement Groups.

By being a strong role model for our values you will positively influence our teams to innovate and meet challenges with creativity and resilience and youll nurture develop and maintain relationships with our engaged customers and implement scrutiny to make sure that our customers receive a highquality service are kept well informed and have a relationship with Accent that is based on trust and respect.

To view/download the full Head of Customer and Community Engagement job description please click here.

Salary

The spot salary for the Head of Customer and Community Engagement is 62778 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5 or 10 below the spot salary.

About you

Proven leadership experience: Youll have a track record of successfully managing teams and motivating others to meet customer service goals in a dynamic and diverse environment.
Customercentric mindset: Experience working in customer service roles with the ability to understand and meet the needs of a wide range of customers is key to this role. Youll be responsible for promoting the voice of the customer and ensuring that their feedback drives improvements.
Strong report writing and presentation skills: You will bring clarity and precision to your reporting presenting findings in a way that influences change across our organisation.
Regulatory knowledge: A strong understanding of the Regulator of Social Housing and housing legislation will be essential ensuring compliance with all consumer standards and regulations.
Influencing and negotiation skills: Youll be confident in providing appropriate challenge and resolving conflicts using your strong problemsolving abilities to address issues effectively.
Leadership in engagement: Youll lead formal customer engagement forums creating a space for open discussion and the development of meaningful relationships with our customers.
Social value outcomes: Your role will also involve delivering tangible outcomes for our communities helping us make a real impact on the lives of those we serve.
Full UK driving licence and access to a vehicle for travel as required to support your work in the field.
Head of Customer and Community Engagement Interviews

1st stage interviews will take place on Monday 12th May via Teams.

Successful candidates will be required to complete a Congruity questionnaire prior to their 2nd stage interview.

2nd stage interviews will take place on Friday 16th May. These interviews will include a role related scenario and competency interview. The location will be confirmed in advance.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus the opportunity to purchase more access to an online GP gym discounts and a day to spend volunteering for a cause that matters to you.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.