German Speaking Ecommerce Customer Service
German Speaking Ecommerce Customer Service
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din 29000 - 33000
1 Vacancy
Job Description
Job Title: German Speaking Ecommerce Customer Service / Parts Advisor Bilingual Fluent in German and English
Location: Woolston Warrington WA1 4RW role is based from their site in Woolston Monday to Friday
Salary:(depending on experience 33 days holiday Life Assurance pension and other great Company benefits.
The role is Full Time and Permanent and will be working Monday to Friday and will be shifted between the hours of 8.00 am 8.00 pm so could be a mixture of some 8.00 am 4.30 pm some 11.30 am 8.00 pm or other shifts in between these hours.
This role is office based in Woolston Warrington there is no option for home working.
Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and the channel islands. They are one of the Top 25 Sunday Times best big companies to work for.
Our client is actively looking for Bilingual Ecommerce Customer Service / Parts Advisor with a passion for providing excellent service to their ecommerce team as part of their Parts Plus Distribution Centre in Warrington.
Your primary role will be to deliver firstclass customer service to current prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering continental European regions including Germany.
Our client is currently looking for people with the following language skills:
- Fluent in English and German speaking reading and writing.
Role & Responsibilities:
- Deliver outstanding customer service by answering customer queries primarily via email live chat and telephone for their German online channels.
- Resolving customer queries received through our clients European eBay Amazon and ecommerce webshops.
- Resolving and processing returns exchanges and discrepancies in a timely manner.
- Communicate with couriers with outbound/lost/damaged intransit shipments.
- Coordinate orders on internal/external systems.
- Coordinate with external ecommerce partners.
Attributes:
- Fluent in German as well as English.
- Computer Skills Microsoft Outlook and Excel Zendesk eBay and Amazon Seller Central experience desired but not essential.
- Excellent customer service skills.
- Excellent attention to detail.
- Ability to prioritize multitask and react quickly to urgent inquiries.
- Ability to communicate well with all internal departments.
- Professional email and telephone manner.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with ecommerce platforms (desired but not essential).
Together with their generous rewards and structured approach to training and development our client offers real job security and every opportunity to progress. So if you looking for a career please apply online.
In addition to receiving a competitive salary for the right candidate this position will offer:
- Industryleading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- company vehicle purchase scheme.
- Discount on Service Bodyshop and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to the Perks at Work discount website.
Please only apply for this role if you are fine to travel to Woolston Warrington Monday to Friday there is no option for home working for this role. So candidates will need to drive or get to the site in public transport.
To apply for this role please submit your full and uptodate CV to Jonathan Sweasey at Pybus Recruitment on email: or call
Requirements
- Fluent in German as well as English.
- Computer Skills Microsoft Outlook and Excel Zendesk eBay and Amazon Seller Central experience desired but not essential.
- Excellent customer service skills.
- Excellent attention to detail.
- Ability to prioritize multitask and react quickly to urgent inquiries.
- Ability to communicate well with all internal departments.
- Professional email and telephone manner.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with ecommerce platforms (desired but not essential).
Benefits
In addition to receiving a competitive salary for the right candidate this position will offer:
- Industryleading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- company vehicle purchase scheme.
- Discount on Service Bodyshop and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to the Perks at Work discount website.
Fluent in German and English
Employment Type
Full Time
