Head of Maintenance and Repairs

Head Of Maintenance and Repairs

Main Purpose

As a member of the Senior Management Team and reporting to the CEO you will lead the property repairs and maintenance function. Ensuring the delivery of efficient highquality costeffective and customerfocused repairs and maintenance services. This includes overseeing reactive and planned maintenance compliance with health and safety standards and continuous improvement of service delivery.

Specific Tasks & Responsibilities

Strategic Leadership:

Develop and implement maintenance strategies drive innovation and change to ensure timely and costeffective repairs to reduce void times while maintaining the quality and longevity of housing stock.

Produce regular reports on performance compliance and financial status for CEO Board members and senior management.

Team Management:

Provide leadership to maintenance teams ensuring clarity of direction effective communication and staff development.

Lead and manage a team of repair and maintenance professionals fostering a culture of excellence collaboration and accountability.

Oversee the delivery of reactive and planned maintenance programs ensuring they are completed on time within budget and to the required standard.

Customer Satisfaction:

Focus on delivering highquality services tailored to residents needs continuously seeking feedback and opportunities for improvement.

Manage and monitor performance against agreed KPIS driving continuous improvement.

Compliance:

Ensure adherence to housing regulations safety standards and best practices in maintenance operations.

Budget Management:

Oversee budgets related to repairs maintenance and health and safety compliance identifying opportunities for costefficiency.

Stakeholder Engagement:

Foster strong relationships with contractors staff and residents to enhance service delivery.

Manage procurement and relationships with contractors and suppliers ensuring value for money and highquality outcomes.

Collaborate with other teams including asset management and housing services to align property repairs with organisational priorities.

Person Specification

Essential

Extensive experience in a senior repairs and maintenance role within the housing sector or a similar field.

Strong knowledge of UK building regulations health and safety legislation and best practices in property maintenance.

Demonstrated ability to lead and inspire teams to achieve high levels of performance.

Proven financial management skills including budget setting and cost control.

Excellent problemsolving skills and the ability to work under pressure to meet tight deadlines.

Exceptional interpersonal and communication skills with a commitment to customerfocused service delivery.

A full UK driving licence and willingness to travel to various sites.

Ability to use and analyse data to focus improvement activities and resources.

Desirable:

Relevant professional qualifications (e.g. CIOB RICS or similar).

Experience working within a housing association or social housing environment.

Familiarity with property management systems and IT tools.

If you are interested in applying for this role please send an up to date CV with covering letter to:

Closing date: 02 May 2025