Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative
Contract Details: Fulltime Professional Services Contract
Job Description:
We are looking for a highly motivated and customerfocused individual to join our team as a Customer Service Representative & Appointment Setter. In this role you will be responsible for handling customer inquiries and setting appointments for our client. You will play a crucial role in ensuring our clients satisfaction and making sure they show up for their appointments.
Key Responsibilities:
Respond to customer inquiries via phone email and chat in a timely and professional manner
Provide accurate and helpful information to customers regarding our clients products and services
Schedule appointments for the dentist offices in California using our appointment setting software
Maintain a high level of customer satisfaction and build strong relationships with clients
Collaborate with team members to improve processes and procedures for handling customer inquiries and setting appointments
Meet and exceed performance targets and goals set by the company
Requirements:
12 years of experience in a customer service or sales role and appointment setter. Previous experience working in a dentists office is a plus.
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking abilities
Proficient in using Microsoft Office and other computer applications
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Fluent in Spanish and English (written and spoken)
Previous experience with appointment setting software is a plus
Benefits:
Competitive salary
Fulltime remote position
Opportunity for growth and advancement within the company
Training and support from experienced professionals
Fun and dynamic work environment
If you are a driven and enthusiastic individual with a passion for sales and lead generation we want to hear from you! Join our team at Grupo Noa International and help us connect businesses with the world.
Technical Requirements:
1. Minimum 8GB RAM
2. Minimum 6th gen processor (i3 8GB RAM) (i5 4GB RAM) (i7 4GB RAM) / Ryzen 3000 series or newer
3. 10MB Download and 5MB Upload Speed
4. Must have USB Headsets
5. Must have a LAN Cable connection
Schedule: Monday to Friday and alternating Saturday 11:00 am to 8:00 pm Pacific time (California Time)
Join our dynamic and growing team at Grupo Noa International and contribute to our organizations success by finding the right talent to help us achieve our goals.
*** IMPORTANT NOTICE ***
- The interview must be held at the location you will be working from and the equipment you will be using. If you pass the interview then our IT department will need to do a PC check. Your interview will be held through a video call so please wear business attire.
Employment Type
Full Time
