Sales Order Coordinator - Belfast
Sales Order Coordinator - Belfast
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Job Description
Sales Order Coordinator 12 months fixed term contract
Belfast
Are you a customer focused individual that thrives in a team environment Do you enjoy seeing a process from start to finish and networking with different stakeholders across the business Then look no further
As a Sales OrderCoordinator you will act as the primary contact to the customer providing a variety of direct services throughout the new build/ spares/repair cycle such as direct contact with the Customer (internal or external) through onsite & offsite meetings and teleconferences.
Key Responsibilities and Tasks
To process all enquiries received by the Service Management Office as appropriate
Manage effective proactive and reactive communications both externally with Customers and internally across all areas of the organisation.
Liaise across the business to resolve Customer enquiries of varying levels of complexity.
Ensure reporting systems/tools are kept up to date and status movements are accurate.
Ensure that Customer agreements are fully understood by all areas in the respective process and that the latest revision copy of the customer contract/purchase order where appropriate is available electronically
Maintain high levels of awareness and control on all aspects of Customer new build spare and repair programs including status and priorities forecasting and delay issues through continuous review and reporting of order books. Where blockers in the process exist minimise impact of such blockages by anticipating problems and planning contingencies.
Develop relationships with internal and external customers to ensure levels of service are to a high standard. Work as part of the larger team to manage the priorities of each customer.
Accurate data capture for all release shipping and despatch documents as required to ensure ontime shipment to Customers and compliance to Government trade regulations.
Release of repairs spares and manufactured items via the appropriate business system and ensure all transactions completed accurately.
Promote continued improvements through LEAN processes
About You
PC literate with a good understanding of Microsoft office tools
Excellent communication skills. The individual should be able to communicate well at most levels and be able to approach and work with colleagues for a common objective
Good numeracy skills including the ability to pull together data from various sources and to prepare and present such data on Excel spreadsheets
Attention to detail and ability to ensure all work is carried out accurately and conscientiously.
Ability to work independently and manage own time effectively
Shows Initiative.
Ability to plan logically and proactively manage the role
To organise own workload and be able to work under pressure
Oracle (or equivalent ERP system
Experience of managing Customers in a diverse international market
Oracle (or equivalent ERP system
At Least 2 years experience in office based transactional work with a strong element of investigation and support
What We Can Offer
Were committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people and to achieve this we offer market leading training development and experiences along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority so youll have a myriad of opportunities within our diverse global organisation.
Flexibility
Your health and wellbeing matters to us and thats why we offer you the flexibility to do whats important to you; whether thats part time hours job sharing home working or the ability to flex your start and finish times. Where possible we support a working pattern that suits your lifestyle and helps you reach your ambitions.
If you are interested in this role we would encourage you to have informal chat with the Talent Acquisition Partner.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
UKEO British (UK Eyes Only British)
Due to the nature of the work that we do at Thales many of our roles are subject to security restrictions. This role requires you to be a sole British National from birth and achieve Security Clearance (SC) without any caveats . It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant undergo achieve and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance.
#LIRD1
In line with Thales Baseline Security requirements candidates will be asked to provide evidence of identity eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrierfree recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or longterm condition can be their best during the recruitment process. To request an adjustment if you need this job advert in an alternative format or if you have any questions about the recruitment process please contact Resourcing Ops for mid to senior roles or the Early Careers Teamfor graduate and apprentice roles.
Great journeys start here apply now!
Required Experience:
IC
Employment Type
Full-Time
