Program Manager Child Support onsite DMV area
Program Manager Child Support onsite DMV area
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$ 130037 - 221063
1 Vacancy
Job Description
ICF is currently seeking a Program Manager capable of providing leadership and exercising strong project management skills to lead a large national program of Program Support Services (PSS) for child support enforcement. As the Program Manager you will apply your knowledge and experience to support project on a national project in a federal consulting environment. The purpose of this project is to assist the Administration for Children and Families (ACF) Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management technical support training/communications and data access services. As Program Manager you will be responsible for overall successful delivery of all work products and quality of work and to ensure the project proceeds within the specified time frame and under the established budget while achieving its objectives.
The successful candidate should have relevant experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively verbally and in writing and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety of strategies for ensuring quality services and the ability to maintain positive relationships with clients and must have experience in successfully managing similar projects in terms of scope complexity and size.
Key Responsibilities:
- Contribute expertise to the following:
- Knowledge management of best practices in Child Support Enforcement programs.
- Staffing Assign and manage qualified technically proficient and professionally capable staff throughout the life cycle of the contract including phasing in and out staff without disruption.
- Communications and Reporting Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance including delivery of quality reports responding to ad hoc government inquiries and data calls. Any critical information provided to the appropriate points of contact (POCs) should be clear timely and supportive of the most effective course of action (COA) within the context of the work and scope of authority for all involved parties
- of Work Ensure that all contractual requirements are performed in a manner that ensures timely delivery in accordance with Government quality standards OCSE guidelines and established practices.
- Project Management Plan Develop maintain and update a Project Management Plan (PMP) providing the basis for performance in accordance with the task. This document describes the schedule cost quality communication and riskadjusted plans and how they would be updated maintained and communicated throughout the period of performance (PoP). Employ Earned Value (EV) methodology on the contract following American National Standards Institute/Electronic Industries Alliance (ANSI/EIA) Standard 748 Earned Value Management Systems (EVMS) for its EVMS approach.
Basic Qualifications:
- M.S with a minimum of 13 years of relevant experience in child support services OR
- B.S with a minimum of 15 years of relevant experience in child support services and enforcement
- 10 years of experience managing projects and programs
- PMP Certification required
- 8 years experience in supporting child support services and enforcement programs
- 5 years in a leadership position
- Eligible to complete the HHS background verification process at the Public Trust clearance level.
Preferred Skills/Experience:
- Masters degree in social services related field.
- ITIL Certification desired
Professional Skills:
- Proven skill and experience in criticalthinking innovation and problemsolving recommending successful solutions including the planning and implementation of such solutions.
- Demonstrated experience in project management managing people project planning and coordination of daily activities data analysis constructive reporting project management techniques and tools for a contract of similar size and complexity within budget.
- Creating and maintaining quality control through repeatable managed processes.
- Originating managing and controlling work plans master/project schedules in accordance with the Work Breakdown Structure (WBS).
- Sound business ethics including the protection of proprietary and confidential information.
- Exceptional oral and written communication skills.
- Analytical problemsolving and decisionmaking capabilities.
- Ability to multitask in a fastpaced environment prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
- Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
- Proficiency in MS Office Applications (Word PowerPoint Outlook Excel Project) and MS SharePoint.
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Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$130037.00 $221063.00DC Client Office (DC88Required Experience:
Manager
Employment Type
Full-Time
