Sr Manager Operations
Sr Manager Operations
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$ 130000 - 160000
1 Vacancy
Job Description
Sony Biotechnology Inc. based in San Jose California supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions pharmaceutical and biotechnology companies and large medical centers. Over the years Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award and the Milestone Award. To learn more: SUMMARY
Sony Biotechnology Inc. (SBT) located in San Jose CA is seeking a Senior Manager Operations who will be responsible for managing the Customer Service Supply Chain and Warehouse functions while acting as a close counterpart to Finance and other Operations functions. This role will oversee the seamless flow of products from inventory to customer delivery ensuring timely fulfillment while maintaining excellent customer service standards. This role requires a blend of logistics expertise customer service focus and operational efficiency to optimize inventory management and delivery processes.
This is an inoffice (nonremote) role with an 8:00 AM to 5:00 PM schedule and may need some local and domestic travel occasionally.
JOB RESPONSIBILITIES
Customer Service Management:
Strategize and supervise OTIF (OnTime InFull) of all customer orders and ensure a highlevel of customer satisfaction.
Respond to customer inquiries complaints and order issues promptly and effectively.
Monitor customer service metrics and identify areas for improvement.
Manage the customer service team to ensure highquality interactions.
Escalate complex customer issues to appropriate departments.
Lead process improvement projects crossfunctionally.
Supply Chain Management:
Collaborate with suppliers to maintain inventory levels and optimize procurement processes.
Monitor and manage inventory levels across the warehouse to prevent stockouts and overstocking.
Analyze demand forecasting data to plan inventory needs and production schedules.
Coordinate logistics and shipping arrangements with carriers to ensure timely deliveries.
Manage Supply Chain operations from both Japan and local suppliers for optimal efficiency and quality.
Track supplier metrics and quality.
Warehouse Operations Management:
Oversee daily warehouse activities including receiving storing picking packing and shipping orders.
Implement and maintain efficient warehouse layout and processes to optimize space utilization.
Manage warehouse staff and ensure adherence to safety procedures and quality standards.
Monitor warehouse performance metrics and identify areas for improvement.
Performance Monitoring and Analysis:
Track KPIs related to customer satisfaction order fulfillment time inventory accuracy and shipping costs.
Analyze data to identify trends and implement necessary adjustments to improve operational efficiency.
Work with Finance and other functions for process improvement and measurements.
Team Leadership Quality and Compliance
Lead and motivate a team of customer service professionals warehouse personnel and supply chain professionals.
Provide training and development opportunities for staff to enhance skills and knowledge.
Strong focus on Quality and Compliance.
Honesty trustworthiness and ethical conduct are material requirements for the responsibilities outlined above
QUALIFICATIONS FOR POSITION
Your qualifications and experience should include:
Bachelors degree masters preferred) in Supply Chain Management Operations Management Business Administration or a related field
10 years of proven experience in Customer service Warehouse operations and Supply Chain management roles
Strong analytical skills with proficiency in data analysis and reporting tools
Excellent communication and interpersonal skills to effectively interact with customers suppliers and internal teams
Ability to manage multiple priorities and meet deadlines in a fastpaced environment.
Leadership skills to motivate and develop a team.
Strong proficiency in Excel data processing and other Desktop procedures
Proficiency in warehouse management systems (WMS) ERP systems (Epicor SAP) SFDC and other Desktop software
In addition to competitive pay and benefits we offer an environment and culture that promotes Diversity Equity and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sonys purpose to fill the world with emotion through the power of creativity and technology.
Benefits:
SCA offers benefitseligible employees generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their familys physical emotional and financial wellbeing.
What we offer you:
Comprehensive medical prescription drug dental and vision coverage with coverage for spouses/domestic partners and child dependents including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee assistance plan and comprehensive behavioral health benefits
Fertility benefits including surrogacy and adoption assistance programs
Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
Voluntary benefits such as group legal identity theft protection accident and hospital indemnity insurance
Shortterm & longterm disability plans
Up to 12 weeks of paid parental and caregiver leave
401(k) Plan with pretax Roth and aftertax options and company match with immediate vesting
Education assistance and student loan programs
Other Programs:
Time off to include vacation paid holidays sick leave Summer Fridays early release and a winter break between Christmas and New Years Day (based on business needs)
Referral bonuses (subject to eligibility)
Matching gift program
A wide variety of employee business resource groups (EBRGs)
Special discounts on Sony products offered exclusively to Sony employees
Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through aftertax payroll deductions)
The anticipated annual base salary for this position is $130000 to $160000. In addition to the annual base salary this role has an annual bonus target of 20. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.
#LIBC1
SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.
Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed sex (including pregnancy) gender national origin citizenship ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation.
Disability Accommodation for Applicants to Sony Corporation of America
Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests please contact us by email at or by mail to: Sony Corporation of America Human Resources Department 25 Madison Avenue New York NY 10010. Please indicate the position you are applying for.
Right to Work (English/Spanish)
EVerify Participation (English/Spanish)
The company requires individuals in customerfacing roles to be fully vaccinated against COVID19. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.
Required Experience:
Manager
Employment Type
Full-Time
