Director Retention Marketing
Director Retention Marketing
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Job Description
We are on the lookout for a Director Retention Marketing to join the Retention Team on our journey to always deliver amazing experiences.
Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team youll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative youll play a key role in creating connections with millions of customers positioning Delivery Hero as a leader in the market.
Leverage tech and product expertise to design & develop a bestinclass Retention Tech Stack. Democratize DH customer data. Surface best practices and innovations and ultimately empower regional CRM teams to define a Retention strategy and excel at its . While ensuring governance across the regions. The longterm goal is to increase retention & customer lifetime value for DH brands.
- Drive the global Retention strategy for DH and lead highimpact projects to increase CLV for our brands in 40 DH markets
- Proactively and systematically identify trends and opportunities in the development of customer base that can be addressed with CRM measures and quantify the ROI of those measures
- Deal with a wide variety of Retention challenges from highly impactful iterative improvements to green field projects around customer base health with a high degree of discovery work
- Surface challenges that regional teams are facing and translate them into requirements for our Retention product roadmaps
Qualifications :
- 8 years of relevant professional experience in a Consultancy or Marketing role with a focus on Retention / Customer Relationship Management customercentricity in thinking is a must
- Excellent stakeholder management presentation and communication skills: you are a creative problem solver and can get others on board with your ideas (experience in working in a global matrix organization is a big plus!
- Highly analytical and a datadriven approach to marketing: You can answer business questions with databased insights and communicate them effectively to stakeholders
- Solid understanding of both marketing and business KPIs and how to translate strategy into action using an OKR framework. You are good at managing project priorities deadlines and deliverables
- Product exposure or experience working in an agile environment
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
- Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
- Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
- Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
