ServiceProduct Line Manager FrontOffice
ServiceProduct Line Manager FrontOffice
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Job Description
- Must guarantee service operations and continuous improvement of production/application services; to reconcile project management customer satisfaction and contract compliance with an economic reality;
- Support the transition from regional to global Front Office systems;
Establish and manage a regional business relationship management organization;
Collaborate with global teams to ensure alignment and integration of Front Office initiatives;
Work closely with business areas to develop and implement strategies for Supply Chain Management Logistics Management Customer Services etc;
Oversee and ensure the successful delivery of key projects;
Foster strong relationships with business stakeholders to understand and address their needs;
Ensure the IT department has a deep understanding of business processes and requirements;
Monitor and report on the progress of Front Office initiatives and projects;
Ensure monitoring capacity planning and automation are aligned to service needs;
Follow up of applications evolution and anticipate actions with third parties;
Lead vendor management related to Front Office initiatives and ensured compliance with contractual commitments;
Provide management dashboard with activity KPIs and operational detailed communication and reporting;
Setting up regular meetings with service teams;
Being a key player in the relationship among global business and local teams;
Proactively drives the opportunity for standardization and simplification of the processes to increase efficiency within the organization;
Maintains a positive working relationship with the Client Peers Sponsors Employees and Contractors.
Qualifications :
Extensive experience in leading Front Office initiatives in a large organization;
Proven track record of managing global programs and transitioning regional systems to global ones;
Strong understanding of Supply Chain Management Logistics Management and Customer Services;
Experience in building and managing business relationship management organizations;
Excellent project management skills with a history of delivering complex projects on time and within budget;
Ability to work effectively with global teams and manage crossfunctional relationships.
Bachelors degree in information technology Business Administration or a related field;
Fluent English.
Informaes adicionais :
Additional Information for the job
Diversidade Incluso e Equidade
A diversidade parte do nosso DNA. A LDC busca sempre criar um ambiente de trabalho diversificado e inclusivo onde todas as pessoas possam prosperar. Respeitamos e valorizamos talentos de todos os gneros idades raas etnias sexualidades religies e deficincias. Diversidade um de nossos valores! Essa oportunidade destinase tambm s pessoas com deficincias (PcD).
Sustentabilidade
O valor sustentvel est no centro de nosso propsito como empresa.
Somos apaixonados pela criao de valor justo e sustentvel tanto para nossos negcios quanto para outros stakeholders da cadeia de valor: nosso pessoal nossos parceiros comerciais as comunidades e o meio ambiente ao nosso redor.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
