Duty Analyst
Duty Analyst
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Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the missioncritical needs of our government clients. Through the expertise and dedication of our talented team we provide cuttingedge technology services designed to achieve success and exceed expectations.
At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporatefunded technology certifications and robust employee recognition and appreciation programs.
Position Overview: We are seeking a highly skilled Duty Analyst (DA) to provide critical afterhours 6:30 pm 6:30 am) IT support for the Product Support Service Desk (PSSD) in Kearneysville West Virginia. The Duty Analyst will act as the single point of contact for missionessential support during nonbusiness hours ensuring rapid response and resolution for highpriority IT incidents. This role supports over 60 enterprise applications and business systems offering essential user support account management and system review services.
Key Responsibilities:
- Serve as the primary point of contact for afterhours missionessential IT support needs.
- Provide Tier 1 2 and 3 technical support across a range of enterprise applications and business systems.
- Respond promptly to highpriority issues requiring immediate assistance; defer all nonessential issues to the day help desk team.
- Conduct system reviews and testing as needed during afterhours periods.
- Maintain accurate documentation of issues troubleshooting steps and resolutions in the ticketing system.
- Provide user application support and account management services to ensure operational continuity.
- Offer business application training support when necessary.
- Collaborate with the daytime help desk team to ensure seamless handoff of nonessential afterhours issues.
Qualifications:
- Proven experience in IT help desk or technical support roles preferably supporting enterpriselevel applications.
- Strong troubleshooting and problemsolving skills across multiple systems and applications.
- Ability to work independently during overnight shifts with minimal supervision.
- Excellent communication and customer service skills.
- Familiarity with IT service management tools and best practices.
- Must be fully trained and qualified to support missioncritical IT operations.
- Ability to obtain and maintain necessary clearances if required.
Preferred Qualifications:
- Experience providing afterhours IT support.
- Certifications such as CompTIA A Network Security or ITIL Foundation.
- Prior experience supporting government or largescale enterprise IT systems.
If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills attention to detail business correspondence proficiency and selfmanagement capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.
DVS has a zerotolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.
Required Experience:
IC
Employment Type
Full-Time
