DUTY MANAGER
DUTY MANAGER
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Job Description
Are you ready to lead a dynamic team and ensure exceptional guest experiences Were excited to invite you to join our vibrant organization as a Duty Manager in Mumbai India! As the cornerstone of our operations youll oversee daily activities inspire your team and maintain our high standards of service excellence.
- Lead and motivate the front desk team ensuring efficient operations and maintaining a positive work environment
- Oversee guest check-ins check-outs and handle any special requests or concerns with a customer-first approach
- Monitor and manage occupancy rates room assignments and upgrades to maximize revenue and guest satisfaction
- Coordinate with various departments to ensure seamless service delivery across the property
- Handle and resolve guest complaints promptly and professionally turning challenges into opportunities for guest loyalty
- Ensure compliance with safety and security protocols maintaining a safe environment for guests and staff
- Conduct regular briefings and training sessions to keep the team informed and continuously improve service standards
- Manage shift operations including staff scheduling task delegation and performance monitoring
- Generate and analyze reports on key performance indicators identifying areas for improvement
- Act as the primary point of contact for escalated issues making critical decisions when necessary
Qualifications :
- Proven experience in a similar role within the hospitality industry preferably in a hotel setting
- Strong leadership skills with the ability to inspire and motivate a diverse team
- Excellent problem-solving abilities and a calm demeanor in high-pressure situations
- Exceptional interpersonal and communication skills with a focus on building positive relationships with guests and staff
- Detail-oriented mindset with a keen eye for maintaining high standards of service and cleanliness
- Proficiency in hotel management systems and Microsoft Office suite
- Flexibility to work varying shifts including nights weekends and holidays
- Demonstrated ability to multitask efficiently in a fast-paced environment
- Strong time management skills and ability to prioritize tasks effectively
- Excellent conflict resolution skills with a diplomatic approach
- Commitment to maintaining confidentiality and upholding business ethics
- A positive approachable attitude with a passion for delivering exceptional customer service
- Bachelors degree in Hospitality Management or related field preferred (not mandatory)
- Fluency in English; knowledge of additional languages is a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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