Duty Manager
Duty Manager
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Job Description
Are you ready to make sure our guest has a memorable experience at Mama Shelter Singapore Were thrilled to invite you to be part of our vibrant and warm Gang as a Duty Manager! . Youll be the centerpiece of the Reception team. Your job is to ensure that everything runs smoothly that our guests are looked after from check-in to check-out and that the Mama Vibe stays at its best even in the middle of the night.
THE MISSION
- Brief the team share the news that matters and pass on your positive energy.
- Oversee Reception operations (and sometimes save the day like a real superhero on shift for our guests ).
- Being the ear and the smile for our customers even when they have forgotten their good mood at home.
- Checking adjusting and anticipating : occupancy rates invoices upgrades complaintsyoull handle it all with rigour and good humour.
- Coordinating with other departments from Finance to Kitchen.
- Ensuring the safety and tranquillity of the Mama day and night.
- Inspiring your team and passing on the right vibe (and reflexes).
If youre passionate about guest satisfaction team spirit and keeping operations smooth and seamless we want to hear from you! Join us in making Mama Shelter Singapore a place where every guest feels truly cared for like home but with a twist.
Lets create unforgettable moments together!
Qualifications :
MADE FOR YOU ONLY IF
- Youre the pro in tough situations: Always one step ahead you stay calm and make the right call when things get tricky.
- Youre as real as it gets: Integrity and professionalism are your middle names and you always keep it 100% honest.
- Transparency is your thing: Your motives methods and goals are clear as day. No smoke and mirrors here!
- You own your oops moments: Mistakes happen you own them learn from them and help the team avoid them next time.
- Business with a heart: You believe in doing things right with honesty and fairness. No shortcuts.
- You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.
YOUR LITTLE EXTRAS:
- You always follow through: When you commit you deliver. Every time.
- Team player (and solo star): Whether youre working with the squad or flying solo you nail it.
- Your vibe is positive & approachable: Youve got that energy that lifts the room for both your colleagues and guests.
- You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
- Youve got everyones back: Were all in this together one big family making magic happen.
Additional Information :
Were sure you know the beat:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview we will see you at Mama be ready!
(chorus x2 depending on the position)
Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
