Program Manager
Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the missioncritical needs of our government clients. Through the expertise and dedication of our talented team we provide cuttingedge technology services designed to achieve success and exceed expectations.
At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporatefunded technology certifications and robust employee recognition and appreciation programs.
We are seeking an experienced Program Manager (PM) to work onsite in Kearneysville West Virginia. This position will oversee IT operations critical to mission success and operational readiness. This role will provide leadership and direction for contractor personnel across multiple domestic and international locations including Alaska Hawaii and the Middle East. The PM will serve as the primary point of contact between the contractor and the client ensuring continuous and efficient IT support in accordance with all applicable regulations and safety standards.
Key Responsibilities:
- Serve as the senior onsite liaison between the client and the Contractor ensuring seamless communication and operational alignment.
- Lead all aspects of contract performance including meeting operational targets and objectives.
- Manage and oversee the work of all Contractor employees under this contract ensuring compliance with established rules regulations and safety practices.
- Act as the primary point of contact for the Contracting Officer (KO) and Contracting Officers Representative (COR).
- Provide the names of designated alternates in the absence of the PM to KO/COR.
- Handle all local human resource actions including recruitment retention and performance management of Contractor personnel.
- Ensure the delivery of Tier 3 application help desk support services to meet performance standards.
- Provide periodic briefings and performance updates to management promptly escalating issues requiring intervention.
- Develop and oversee the longterm direction of product support functions to enhance operational efficiency.
Required Qualifications:
- Education: Bachelors degree in Business Information Technology or a related field. In lieu of a degree a minimum of 15 years of call center management experience will be accepted.
- A minimum of 10 years of supervisory leadership and management experience.
- Direct handson computer experience in a Tier 3 application help desk support environment.
- Proven track record of successfully managing complex IT operations and support teams.
- Strong background in Information Technology/Service Management frameworks and methodologies including:
- ITIL (Information Technology Infrastructure Library)
- CMM (Capability Maturity Model)
- ISO (International Organization for Standardization)
- HDI (Help Desk Institute)
- AGILE methodologies
Preferred Skills:
- Strong interpersonal and communication skills with the ability to engage with senior officials.
- Exceptional problemsolving abilities and the capacity to manage multiple priorities under tight deadlines.
- Experience in providing IT support for government agencies or military operations.
- Ability to work effectively in geographically dispersed and multicultural environments.
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills attention to detail business correspondence proficiency and selfmanagement capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!
DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.
DVS has a zerotolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.
Required Experience:
Manager
Employment Type
Full-Time
