Customer Service Team Lead
Customer Service Team Lead
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Job Description
Customer Service Team Lead
Pellitteri Waste Systems Inc. Madison WI USA
Compensation: $23.00/hr
Employment Type: FullTime MF 7:00 AM 4:30 PM)
Why Work Here
Enjoy working for a family owned business that puts integrity passion and pride into all of our work. Pellitteri Waste Systems Inc. has been a locally owned and operated company for over 70 years. We are searching for an experienced positive and enthusiastic Team Lead to join our Customer Service team! Check out our Recruitment Video at
We offer:
- Competitive weekly pay
- Paid time off
- Free and lowcost Health Insurance options dental and vision insurance
- 401k plan with a generous match of up to 4
Responsibilities:
Serve as the team leader under our CS Management team
Handle customer inquiries regarding recycling and waste hauling
Handle any customer complaints that get escalated up the line
Become knowledgeable of all our divisions and what unique services each require
Effectively increase sales and customer satisfaction as well as maintain longterm customer relations mainly via phone and email
Document and update records based on interactions
Be hardworking reliable flexible and enthusiastic
Other relevant duties as assigned
Qualifications:
Ability to think critically and problemsolve with creative solutions
Experience using various computer programs e.g. word processing spreadsheets calendars etc.
Previous experience in customer service sales food or beverage services or other related fields
Previous experience in account management preferred but not required
Familiarity with or the ability to learn our service area of South Central Wisconsin
Ability to prioritize multitask be detailoriented and efficient
Positive and professional demeanor
Excellent written and verbal communication skills
About Pellitteri Waste Systems Inc.:
Pellitteri Waste Systems Inc. provides commercial and residential waste recovery systems as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteris tradition of service by promptly responding to customer needs offering individualized solutions communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety professionalism staff and growth will foster an environment which benefits our team clients and community. PWS Inc. is An Equal Opportunity / Affirmative Action Employer.
Company address: 7035 Raywood Road Madison WI 53713
Employment Type
Full-Time
