Principal Channel Operations Manager Distribution
Principal Channel Operations Manager Distribution
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Job Description
About the Role:
Citrix is embarking on a transformative gotomarket journey. As part of a new strategic agreement Arrow Electronics will become the sole distributor for Citrix channel partners across North America and Europe. This shift is designed to unlock new growth opportunities increase partner flexibility and accelerate our midmarket and SMB momentum.
Were seeking a Principal Channel Operations Manager Distribution to play a critical role in supporting the operational and ongoing alignment of this strategic partnership. As a senior operations leader within the Global Channel Operations team youll partner closely with internal stakeholders and Arrows teams to ensure flawless delivery of programs processes and strategy.
Job Description/Responsibilities:
Own all aspects of channel operations for distributionacross both internal and outsourced distributors.
Lead the Annual Operating Plan (AOP) transition and planning processes for distribution.
Act as a strategic advisor and subject matter expert (SME) to Distribution leadership and distributor partners.
Manage the rhythm of the business overseeing weekly/monthly/quarterly activities such as rebates renewals and business reviews.
Drive asset forecast management including tracking and accountability across regions.
Identify and resolve operational issues by analyzing root causes and proposing longterm solutions.
Champion continuous improvement automation and process optimization across reporting dashboards and KPIs.
Provide regular performance updates and strategic insights to executive leadership.
Collaborate with crossfunctional teams to support change management and alignment with Citrix GTM strategies.
Required Experience/Skills:
Proven experience implementing strategic goals and developing shorttomidterm operational plans.
Strong analytical and problemsolving skills; capable of driving insights from complex or incomplete datasets.
Experience navigating and resolving undefined crossfunctional issues and leading root cause analysis.
Excellent executive communication and stakeholder influence skillsinternally and with external partners.
Comfortable working in highvisibility highimpact roles with broad business scope.
12 years of experience in channel operations sales operations or similar roles in the technology industry.
Experience with endtoend process design and implementation.
Optional Experience/Skills:
Advanced Excel skills; experience with business intelligence tools preferred.
Deep knowledge of recurring revenue models and sales behaviors that drive ARR in the technology space.
Experience with CRM systems such as Salesforce Oracle CX or similar platforms.
Demonstrated ability to connect operational outcomes with KPIs and business success.
Detailoriented with a strong bias for action and outcome ownership.
Background working within or closely with distributors and global channel ecosystems a strong plus.
This position requires strong intercultural awareness to collaborate effectively with global teams.
About Us:
Cloud Software Group is one of the worlds largest cloud solution providers serving more than 100 million users around the globe. When you join Cloud Software Group you are making a difference for real people each of whom count on our suite of cloudbased products to get work done from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn dream and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age race color creed sex or gender sexual orientation gender identity gender expression ethnicity national origin ancestry citizenship religion genetic carrier status disability pregnancy childbirth or related medical conditions (including lactation status) marital status military service protected veteran status political activity or affiliation taking or requesting statutorily protected leave and other protected classifications.
Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links:California FCAandLos Angeles FCO.
If you need a reasonable accommodation due to a disability during any part of the application process please contact us atHR directly viaor email at for assistance.
Required Experience:
Manager
Employment Type
Full-Time
