Key Account Manager
Key Account Manager
Posted on :
24-04-2025
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1 Vacancy
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Job Description
Value Added Services India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them services that actually are required to completely add value to the bought product. VAS was launched in Mar 2017 with appliance installation workstream and mobile aftersales support for devices that were bought on Amazon. Today we are focused on building a 5star rated service at scale across multiple service categories and cities. We aim to do this by leveraging skilled experts to support customers across product lifecycle to:
(a) Make a new purchase decision PrePurchase Service
(b) Get started with a newly bought product Ready to Use Services
(c) Solve issues with a newly purchased product Return Services
(d) Get continuous support during the life of the product Repair Services & Extended Warranties
(e) Extract maximum endoflife values of a used product Exchange Services.
As an Account Manager you will have to own endtoend responsibility of managing building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a longterm vision of improving the service quality and customer experience besides ensuring frugality. The role will require close partnership with a crossfunctional set of stakeholders such as Product Teams Category Teams TransTeams Service Providers Service Products Service Fulfillment Service excellence Business Finance and Brands to deliver a 5starrated services. You will also be owning individual projects which should improve Amazon business directly/indirectly; majorly associated with the above mentioned domain.
Key job responsibilities
Own endtoend responsibility of providing 5star rated ReadytoUse Service on platform through Amazon Managed Supply/Service (AMS)
Identify defects that lead to poor service experience for customers design metrics to capture these defects understand their relative importance and establish prioritization based on customer impact
Root cause the defects to understand underlying reasons and design inputs/outputs to address these root causes.
Based on insights of service performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners.
Create a playbook for triggering different workflows that help dive deep and save customer experience.
Safeguard the next 7 days performance and implement longterm fixes to avoid repeated the identified defects.
Define and own success metrics for the program.
We are seeking a business leader with a broad skillset which demonstrates analytical horsepower vendor management skills excellent business judgment strong negotiation skills deep curiosity to uncover how things work and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a selfstarter with a passion for problemsolving have proven data analysis skills have strong relationship management skills demonstrate strong voice and data crunching skills show strong ownership and commitment have proven leadership experience in managing projects and bring relevant insights in marketing and merchandising.
A day in the life
While the days routine is broadly mentioned in Key Job Responsibilities the Key Account Manager is free to decide the daytoday work module as long as it is aligned with Amazons Leadership Principles and is helping in delivering required results ethically.
About the team
Team is a set of highly motivated individuals that unite to deliver the goal of VAS team.
Experience in sales or account management
Experience analyzing data and best practices to assess performance drivers
Experience with Excel
2 years of sales or account management experience
2 years of industry work experience
Experience deep diving on selling partnerlevel issues and delivering recommendations
Experience working with clients
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
(a) Make a new purchase decision PrePurchase Service
(b) Get started with a newly bought product Ready to Use Services
(c) Solve issues with a newly purchased product Return Services
(d) Get continuous support during the life of the product Repair Services & Extended Warranties
(e) Extract maximum endoflife values of a used product Exchange Services.
As an Account Manager you will have to own endtoend responsibility of managing building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a longterm vision of improving the service quality and customer experience besides ensuring frugality. The role will require close partnership with a crossfunctional set of stakeholders such as Product Teams Category Teams TransTeams Service Providers Service Products Service Fulfillment Service excellence Business Finance and Brands to deliver a 5starrated services. You will also be owning individual projects which should improve Amazon business directly/indirectly; majorly associated with the above mentioned domain.
Key job responsibilities
Own endtoend responsibility of providing 5star rated ReadytoUse Service on platform through Amazon Managed Supply/Service (AMS)
Identify defects that lead to poor service experience for customers design metrics to capture these defects understand their relative importance and establish prioritization based on customer impact
Root cause the defects to understand underlying reasons and design inputs/outputs to address these root causes.
Based on insights of service performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners.
Create a playbook for triggering different workflows that help dive deep and save customer experience.
Safeguard the next 7 days performance and implement longterm fixes to avoid repeated the identified defects.
Define and own success metrics for the program.
We are seeking a business leader with a broad skillset which demonstrates analytical horsepower vendor management skills excellent business judgment strong negotiation skills deep curiosity to uncover how things work and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a selfstarter with a passion for problemsolving have proven data analysis skills have strong relationship management skills demonstrate strong voice and data crunching skills show strong ownership and commitment have proven leadership experience in managing projects and bring relevant insights in marketing and merchandising.
A day in the life
While the days routine is broadly mentioned in Key Job Responsibilities the Key Account Manager is free to decide the daytoday work module as long as it is aligned with Amazons Leadership Principles and is helping in delivering required results ethically.
About the team
Team is a set of highly motivated individuals that unite to deliver the goal of VAS team.
Experience in sales or account management
Experience analyzing data and best practices to assess performance drivers
Experience with Excel
2 years of sales or account management experience
2 years of industry work experience
Experience deep diving on selling partnerlevel issues and delivering recommendations
Experience working with clients
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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