Senior Account Manager
Senior Account Manager
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Job Description
Overview
We are seeking a Senior Account Manager to join our high-impact Digital Expansion sales team. This role is ideal for a dynamic customer-focused professional who thrives in a fast-paced target-driven environment and is passionate about driving value and revenue from existing customer accounts.
As a key player in the team youll be responsible for developing long-term relationships with strategic customers identifying new business opportunities within your portfolio and maximizing customer lifetime value through upselling and cross-selling initiatives. Your ability to connect business needs with product solutions especially in a digital transformation context will be critical to success.
Were looking for a self-starter with a growth mindset solid SaaS sales experience and the confidence to engage with stakeholders ranging from technical teams to the C-suite.
Roles & Responsibilities
- Manage a portfolio of key customer accounts ensuring high levels of customer satisfaction engagement and retention.
- Drive revenue growth by identifying expansion opportunities through upselling and cross-selling.
- Build and manage a healthy sales pipeline providing accurate forecasting and reporting on key metrics.
- Act as a trusted advisor by understanding customer goals and aligning Freshworks solutions to deliver measurable impact.
- Lead and support account planning efforts including the development of tailored strategies for high-value accounts.
- Collaborate cross-functionally with Product Marketing and Customer Success teams to solve customer challenges and enhance experience.
- Serve as a subject matter expert on digital transformation trends across Customer Experience (CX) and Employee Experience (EX).
- Mentor and support junior Account Managers helping them navigate challenges and hit performance goals.
- Provide feedback and market intelligence to internal teams to shape product roadmaps and go-to-market strategies.
- Stay informed on industry trends competitor moves and customer expectations to proactively manage risks and opportunities.
Qualifications :
- 47 years of experience in SaaS account management sales or customer success.
- Proven track record of meeting or exceeding revenue targets by growing existing customer accounts.
- Experience working with mid-market or enterprise clients across digital CX or EX domains.
- Bachelors degree in Business Marketing or a related field is preferred.
- Previous exposure to customer lifecycle management strategic planning and cross-functional collaboration.
- Demonstrated ability to mentor peers or junior team members.
Skills Inventory
Sales & Account Management
- Strategic selling and pipeline management
- Cross-sell and up-sell execution
- Consultative and value-based selling
Customer Engagement
- Stakeholder mapping and CXO-level engagement
- Digital transformation awareness (CX/EX)
- Solution positioning and objection handling
Communication & Leadership
- Strong presentation and storytelling abilities
- Excellent verbal and written communication
- Experience mentoring or guiding a team
Tools & Technical Aptitude
- Comfortable using CRM systems (e.g. Salesforce HubSpot)
- Familiarity with digital business models and SaaS technologies
- Analytical mindset with a data-driven approach to decision-making
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
