Senior IT Service Delivery Specialist Hybrid Mclean VA

Who Are We
Groundswell is a premier technology integrator resolutely committed to solving the most complex challenges facing federal agencies today. Our name Groundswell represents our commitment to be an unstoppable seismic change in government. Ours is a small company culture with big company reach and results. Are you ready to be audacious be bold and drive change at a rapid pace Join us where well make a greater impact together.

What Youll do:

Groundswell seeks an experienced and proactive IT Service Delivery Lead to drive and enhance IT support and infrastructure services delivery. This role involves overseeing the daily activities of one junior IT support staff managing service quality infrastructure operations and ensuring effective implementation of cybersecurity standards. This position requires handson expertise primarily with Microsoft 365 and Microsoft Azure cloud infrastructure management proficiency with PowerShell scripting strong familiarity with Meraki network solutions and experience implementing and maintaining NIST 800171 controls.

This position is ideal for an emerging IT professional who thrives in a dynamic collaborative environment and is committed to delivering exceptional IT service infrastructure oversight and operational leadership. This hybrid position will require 3 days a week onsite in our Mclean VA office during normal business hours.

Responsibilities and Duties:

IT Service Delivery & Operations

• Monitor IT service performance troubleshoot issues and bottlenecks and implement continuous improvement initiatives for a company with 400 employees.

• Coordinate IT support across onpremise cloud and hybrid environments ensuring reliability and availability.

• Ensure IT infrastructure scalability across platforms (Microsoft 365 Microsoft Azure)

• Leverage PowerShell scripting for system automation efficiency enhancements and administration tasks.

• Assist with Tier 1 and Tier 2 incoming tickets when surge demands.

• Maintain accurate documentation within Groundswells IT Ticketing System

• Oversee daytoday activities for one contractor

• Manage configure and monitor network infrastructure leveraging the Meraki dashboard.

• Collaborate with internal and external security teams to address and mitigate cybersecurity risks.

• Conduct minor mechanical or physical tasks including replacing network rack components cabling and equipment installation.

• Prepare internal facilities for ITrelated meetings conferences and events.

• Lift and move equipment as (up to 50 lbs.

• Update manage and audit compliance with NIST 800171 controls.

• Conduct minor mechanical or physical tasks including replacing network rack components cabling and equipment installation.

• Prepare internal facilities for ITrelated meetings conferences and events.

Other Duties

• Perform other duties as assigned
  

Required Qualifications:

• U.S. Citizenship required with the ability to pass a government background check

• 8 years of relevant IT helpdesk support experience

• Experience in the practical implementation of NIST 800171 controls

• Proficient with PowerShell scripting for automation and systems administration

• Handson experience managing Microsoft Office 365 and Microsoft Azure

• Expertise in managing enterprise networks and infrastructure using the Meraki dashboard

• Basic understanding of ISO 27001 standards

• Excellent customer service communication and interpersonal skills

• Must be local to the DC Metro area and committed to being on site 3 days a week Monday to Friday 8:00 AM to 5:00 PM

• Ability to lift up to 50 lbs as for hardware setup and infrastructure tasks
  

Preferred Qualifications and Certifications (NicetoHave):

• Azure Certifications

• AWS Certifications

• Experience with Microsoft GCC High environments

• Basic understanding of Tenable and Veeam
  

Why Youll Never Want to Leave:

• Comprehensive medical dental and vision plans

• Flexible Spending Account

• 4 401K Match (immediate vesting)

• Paid Time Off

• Tuition reimbursement certification programs and professional development

• Flexible work schedule

• Onsite gym and childcare option