Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule
Five 8hour shifts a week weekends and holidays required.
Start and end time will be anywhere from 7:00am to 6:00pm. Schedule will change with business needs every 45 months.
The Role
Customers Service Representatives are responsible for handling complaints processing orders and providing information about the various products and services the company provides for its customers. To address any customer needs the team works closely with the Operations Support and Transportation departments on a daily basis.
Essential Responsibilities Include but Not Limited To:
- Provides timely and accurate information to incoming customer requests about order status and product details.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customers service expectations.
Qualifications :
Required Skills and Experience
- Must know Ten Key by touch.
- Must have advanced level of experience with MS Office especially Outlook and Excel.
- Must have a flexible working schedule.
- Previous experience providing customer service via phone and email.
- Previous experience with internal chatbased programs.
- Ability to multitask while recording accurate information.
- Detailoriented with attention to detail.
Preferred Skills and Experience
- Previous experience working with AS400.
- Bilingual particularly in Spanish.
- Previous knowledge of the produce industry and varieties of produce.
Additional Information :
Supplemental Information
This is a safetysensitive position.
This employer participates in EVerify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I9 to confirm work authorization.
We do not provide H1B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to the individuals qualifications experience knowledge skills and abilities as well as physical work location within the state.
For additional protected privacy information please visit: Privacy Policy Charlies Produce ()
Charlies Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: DO NOT CONTACT!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
