Specialist - Customer Success - US
Specialist - Customer Success - US
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Job Description
Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
Theres another option. Freshworks. With a fresh vision for how the world works.
At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprisegrade solutions are powerful yet easy to use and quick to deliver results. Our peoplefirst approach to AI eliminates friction making employees more effective and organizations more productive. Over 72000 companies including Bridgestone New Balance Nucor S&P Global and Sony Music trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4500 Freshworks employees make this possible all around the world.
Fresh vision. Real impact. Come build it with us.
Qualifications :
47 years of experience in Customer Success (preferabbly in SaaS)
Proven track record of establishing themselves as a strategic trusted advisor to clients
Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Selfstarter who can own ongoing customer success of both large and small clients
Ability to report and share clients status on a timely/predefined interval
Bachelors Degree
Job Location : Bangalore (Work from Office)
Open to working in the US Shift
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
