Croatian-speaking Help Desk Technician
Croatian-speaking Help Desk Technician
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Job Description
Job Title: Croatianspeaking Help Desk Technician
Location: Lisbon Portugal
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
Were looking for a detailoriented and proactive Help Desk Technician who is fluent in Croatian to join our team in Lisbon. In this role youll be the goto person for troubleshooting and supporting users ensuring that technical issues are resolved quickly and efficiently. Youll be part of a dynamic team that provides topnotch IT support to our internal and external users.
Whether you prefer working from home or in the office we offer the flexibility of a hybrid working model combining the best of both worlds.
Key Responsibilities:
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Provide technical support in Croatian (and occasionally in English) via phone email and remote troubleshooting tools
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Assist users with hardware software and networkrelated issues
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Troubleshoot and resolve technical problems including system errors software bugs and hardware malfunctions
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Document technical issues and resolutions in the ticketing system (CRM)
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Offer training or guidance to endusers on how to use specific tools or solve common issues
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Collaborate with internal teams (IT HR Operations) to resolve more complex issues
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Maintain inventory of hardware software and other technical resources
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Follow best practices for data security privacy and system maintenance
What You Bring:
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Fluent in Croatian (spoken and written)
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Proficient in English (B2 level or higher)
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Previous experience in help desk support or IT support
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Strong problemsolving and analytical skills
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Knowledge of Windows macOS and common office software
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Experience with network troubleshooting and remote desktop tools
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Excellent communication skills and a customerfocused attitude
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Ability to prioritize tasks and handle multiple issues at once
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Basic knowledge of ticketing systems (e.g. Zendesk ServiceNow or others)
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A team player who can also work independently
What We Offer:
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Competitive salary performancebased bonuses
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Flexible hybrid work model (mix of office and remote work)
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Health insurance and meal allowance
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Modern office located in Lisbon easily accessible by public transport
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Career growth and internal mobility opportunities
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Ongoing training and professional development
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Supportive and inclusive team environment with colleagues from all over the world
Working Hours:
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Fulltime: 40 hours/week
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Shifts may include weekends or evenings depending on business needs
Employment Type
Full Time
