Sr Program Manager - Enterprise Merchant Success BwPMCF
Sr Program Manager - Enterprise Merchant Success BwPMCF
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon has spent years building one of the worlds most efficient and optimized supply chains. Santos is an organization based within the supply chain arm of Amazon and owns two products Buy with Prime (BWP) and Multichannel fulfilment (MCF). Santoss mission is to make every merchant wildly successful no matter where they sell using Amazonpowered solutions.
We are seeking an experienced Program Manager to drive complex crossfunctional initiatives that directly support our mission of making every merchant wildly successful. The Enterprise Merchant Success Program Manager will work across our Account Management Sales Onboarding Solutions Architecture and Operations leaders to define and execute initiatives to grow retain and optimize enterprise level merchants using BwP and MCF. The ideal candidate has a deep understanding of Account Management and Supply Chain. They will have strong communication skills excellent ability to deep drive and a track record of delivering results across crossfunctional teams. This role requires a strong bias for action comfort with ambiguity and ability to think big.
Key job responsibilities
Build and maintain comprehensive program roadmaps in support of our organizational goals identifying dependencies risks and mitigation strategies
Oversee account ownership processes/SOPs between Sales and Account Management
Improve processes for capturing merchant feedback and effectively drive insights across our product and gotomarket teams
Support goal and territory planning including reporting and forecasting
Lead crossfunctional workstreams and influence without direct authority
Develop and track program KPIs providing regular updates to senior leadership
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Excellence in stakeholder management and executive communication
2 years of driving process improvements experience
Experience working cross functionally with tech and nontech teams
Prior experience with Supply Chain/Logistics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking an experienced Program Manager to drive complex crossfunctional initiatives that directly support our mission of making every merchant wildly successful. The Enterprise Merchant Success Program Manager will work across our Account Management Sales Onboarding Solutions Architecture and Operations leaders to define and execute initiatives to grow retain and optimize enterprise level merchants using BwP and MCF. The ideal candidate has a deep understanding of Account Management and Supply Chain. They will have strong communication skills excellent ability to deep drive and a track record of delivering results across crossfunctional teams. This role requires a strong bias for action comfort with ambiguity and ability to think big.
Key job responsibilities
Build and maintain comprehensive program roadmaps in support of our organizational goals identifying dependencies risks and mitigation strategies
Oversee account ownership processes/SOPs between Sales and Account Management
Improve processes for capturing merchant feedback and effectively drive insights across our product and gotomarket teams
Support goal and territory planning including reporting and forecasting
Lead crossfunctional workstreams and influence without direct authority
Develop and track program KPIs providing regular updates to senior leadership
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Excellence in stakeholder management and executive communication
2 years of driving process improvements experience
Experience working cross functionally with tech and nontech teams
Prior experience with Supply Chain/Logistics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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