Air Operations Controller Amazon Air Network Control Center
Air Operations Controller Amazon Air Network Control Center
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
In Amazon Air process driven techniques help us deliver smiles to both our internal and external customers daily. There are multiple ways to problem solve here and we do it with consideration and respect for each other. We are diverse and united. Your thoughts ideas and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can soar here at Amazon Air!
Amazon Airs (AIR) Network Control Center (NCC) is seeking an Air Operations Controller. This role protects our customers interest by facilitating the safe compliant and ontime operations of Amazons dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption manage network capacity and manage inventory levels for Unit Load Devices (ULDs) and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety reduce cost and improve overall effectiveness.
Eligibility requirements
Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason eligibility for this role will be limited to individuals who pass a security screening as required by the FAA DHS and TSA (as applicable).
Must be able to secure appropriate airport authority and/or US Customs security badges if applicable.
Drug Test Requirement
This position requires an employees full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel thirdparty contractors Airport personnel cargo and position is therefore designated as a safety sensitive position and is subject to mandatory preemployment and where permitted posthire drug testing.
Key job responsibilities
Proactively monitor all aircraft movement activity to identify address and prevent potential issues
Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
Develop and execute effective service recovery plans as necessary
Liaise with AIRs air carriers ground handlers and other service providers to help facilitate ontime operations
Continually assess and communicate the operational status of all assigned flights and/or gateways
Review analyze and monitor present and forecast weather conditions for all assigned areas of operation
Partner with all stakeholders to resolve irregularities disruptions cancellations extended delays or other impactful issues
Escalate significant issues to NCC Air Operations Managers for visibility and resolution
Monitor and manage AIR network capacity
Monitor and manage capacity of ULDs and bags across the AIR network
Support leadership by analyzing data preparing reports and providing other relevant information for operations meetings or executive leadership briefings
Work variable shifts which will include days nights weekends and holidays
Travel up to 10 of the time
Work a flexible schedule/shift/work area including weekends nights and/or holidays
5 years of experience in one of the following: Transportation Operations Management Logistics Management Contingency Management Aviation Operations Management Meteorological forecasting and reporting and/or Network Control Center Operations Management
Bachelors Degree or one of the following equivalent experiences: 6 years of aviationrelated military experience 2 years of Amazon Experience or any of the following FAA licenses/certificates 5 years of relevant experience: FAA Commercial Pilot License or greater FAA Aircraft Dispatcher License Air Traffic Control Certificate Air Frame and Power Plant License
Masters degree
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Ability to work independently in highpressure environment
Ability to exercise sound judgement where clear guidelines may not exist
Experience with Microsoft Office suite
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Airs (AIR) Network Control Center (NCC) is seeking an Air Operations Controller. This role protects our customers interest by facilitating the safe compliant and ontime operations of Amazons dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption manage network capacity and manage inventory levels for Unit Load Devices (ULDs) and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety reduce cost and improve overall effectiveness.
Eligibility requirements
Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason eligibility for this role will be limited to individuals who pass a security screening as required by the FAA DHS and TSA (as applicable).
Must be able to secure appropriate airport authority and/or US Customs security badges if applicable.
Drug Test Requirement
This position requires an employees full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel thirdparty contractors Airport personnel cargo and position is therefore designated as a safety sensitive position and is subject to mandatory preemployment and where permitted posthire drug testing.
Key job responsibilities
Proactively monitor all aircraft movement activity to identify address and prevent potential issues
Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
Develop and execute effective service recovery plans as necessary
Liaise with AIRs air carriers ground handlers and other service providers to help facilitate ontime operations
Continually assess and communicate the operational status of all assigned flights and/or gateways
Review analyze and monitor present and forecast weather conditions for all assigned areas of operation
Partner with all stakeholders to resolve irregularities disruptions cancellations extended delays or other impactful issues
Escalate significant issues to NCC Air Operations Managers for visibility and resolution
Monitor and manage AIR network capacity
Monitor and manage capacity of ULDs and bags across the AIR network
Support leadership by analyzing data preparing reports and providing other relevant information for operations meetings or executive leadership briefings
Work variable shifts which will include days nights weekends and holidays
Travel up to 10 of the time
Work a flexible schedule/shift/work area including weekends nights and/or holidays
5 years of experience in one of the following: Transportation Operations Management Logistics Management Contingency Management Aviation Operations Management Meteorological forecasting and reporting and/or Network Control Center Operations Management
Bachelors Degree or one of the following equivalent experiences: 6 years of aviationrelated military experience 2 years of Amazon Experience or any of the following FAA licenses/certificates 5 years of relevant experience: FAA Commercial Pilot License or greater FAA Aircraft Dispatcher License Air Traffic Control Certificate Air Frame and Power Plant License
Masters degree
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Ability to work independently in highpressure environment
Ability to exercise sound judgement where clear guidelines may not exist
Experience with Microsoft Office suite
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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