Customer Solution and Patient Journey Mgr primarily focus on RLT - 1 year mission
Customer Solution and Patient Journey Mgr primarily focus on RLT - 1 year mission
Posted on :
23-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description Summary
Role Overview:The Customer Solution and Patient Journey Manager (CSM) is responsible for exploring developing implementing and evaluating solutions that address customer needs. This role focuses on deeply understanding and mapping the patient journey identifying pain points and opportunities and collaborating with the brands crossfunctional team to quantify prioritize and address these issues with effective solutions. The focus of the CSM for this role will primarily be on radioligand therapy working closely with the entire RLT crossfunctional team.
Job Description
Key Responsibilities:
- Project Management: Lead and manage projects from conception through implementation ensuring timely delivery and alignment with business goals.
- Consultancy: Provide consultancy based on insights and market understanding to influence product strategy.
- Patient and Customer Journey Mapping: Analyse and map the patient and customer journey to identify pain points and opportunities for improvement.
- Stakeholder Collaboration: Collaborate with internal and external stakeholders to ensure solutions meet the needs of patients and customers.
Major Accountabilities:
- Drive the patient journey analysis process.
- Define validate and explore therapeutic area (TA)specific customer solutions.
- Collaborate with internal and external stakeholders to support TA strategy accelerate the patient journey and implement solutions efficiently.
- Identify needs and pain points linked to the patient journey in key accounts.
- Coordinate and support the implementation of solutions addressing the needs of customers patients and healthcare systems (HCS).
- Engage in solutions and projects across the entire lifecycle of the brand.
- Accelerate time to treatment and ensure a better patient and customer experience for key priority brands and launches.
- Apply solution design development processes and agile methodology in project .
- Oversee the and budget of initiatives within scope.
- Build strong and effective customer relationships.
- Identify and leverage best practices from global regional and other country operations (CPOs) as well as from other industries for effective adaptation.
Minimum Requirements:
- Minimum Bachelors degree.
- Previous experience in Radioligand therapy.
- Experience in project management.
- Strong business acumen and entrepreneurial mindset with past commercial experience.
- Experience in managing senior stakeholders (physicians and key opinion leaders) budgets risks issues and interdependencies.
- Previous experience in designing and analysing patient and customer journeys is a plus.
Skills:
- Pioneering mindset with the ability to learn quickly be proactive and pilot solutions contributing to the learning cycle by sharing knowledge internally.
- Strong analytical skills.
- Ability to empathize with patients and customers and understand their needs.
- Ability to work independently with crossdepartmental teams.
- Strong problemsolving and decisionmaking skills.
- Actionoriented and resilient.
Key Performance Indicators:
- Effectiveness in mapping the patient journey identifying and quantifying pain points and implementing actionable solutions.
- Establishing success criteria managing finances and identifying key metrics for the successful implementation of each project.
- Timely delivery of projects in line with brand strategy.
- Analyzing KPIs and outcomes to propose solutions for broader implementation.
Skills Desired
Advertising Campaigns Alteryx Analytical Thinking Brand Awareness Business Networking Curiosity Digital Marketing Email Marketing Marketing Communications Marketing Plans Marketing Strategy Media Campaigns Process Documentation Strategic MarketingRequired Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
