L2 Brake Fix Engineer PA US
L2 Brake Fix Engineer PA US
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Diagnose and resolve hardware software and networking issues
- Perform advanced repairs on Lenovo laptops and other devices
- Configure and deploy systems through network imaging
- Provide VIPlevel technical support for Windows 10/11 Office 365 and Intune
- Document solutions and workflows in ServiceNow
- Escalate critical issues and follow through to resolution
- Collaborate with global IT teams to optimize support processes
Requirements
- Minimum 5 years in desktop support or related IT roles
- Handson experience with Windows OS Office 365 and Intune
- Proven ability in hardware repairs (Lenovo preferred)
- Familiarity with ServiceNow or similar ticketing systems
- Preferred Credentials:
- A or Microsoft certifications
- Bachelors degree in IT or related field
- Strong analytical and problemsolving skills
- Excellent communication and customer service abilities
- Proactive approach to identifying and addressing technical issues
Benefits
- Work onsite with a prestigious multinational corporation
- Competitive compensation package
- Opportunities for professional growth and development
- Supportive team environment
Windows 10/11 troubleshooting, Lenovo laptop hardware repairs, Office 365 & Intune administration, Network imaging/device setup, ServiceNow ticketing system, Remote and onsite troubleshooting, VIP/executive support experience, Basic networking (TCP/IP, DNS, VPN), A+ or Microsoft certifications, 5+ years of desktop support experience
Education
Bachelor s degree in Computer Science, Information Technology, Engineering (any stream), or related field
Employment Type
Full Time
