Associate Customer Support Officer
Associate Customer Support Officer
Posted on :
22-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Reporting to the Certification Officer Seafarer the Support Officer is responsible for providing administrative support and first level of governance associated with the issue of certification to seafarers in accordance with Marine Order 505
This position reports to: Certification Officer Seafarer.
This position works closely with:
- Industry groups
- Domestic and international seafarers
- AMSA Divisions
Requirements
Key duties and responsibilities
- Enter data accurately into the nominated AMSA customer records management system for domestic (near coastal) applications; maintain records in accordance with AMSA policy; lodge assess and process applications leading to the issue of certificates.
- Complete verifications of certificates of competency issued by AMSA or by overseas administrations.
- Maintain an understanding and knowledge of relevant legislative instruments (including Marine Orders); organisational intranet and website Seafarer Certification Service (SCS) procedures and Qualification Instructions (QIs).
- Provide support and information both verbally and in writing to ensure high standards of compliance and understanding to seafarers and stakeholders seeking domestic (near coastal) certificates of competency.
- Propose plan and execute ideas for continuous improvement and change management.
- When required assist the SCS staff in other regional offices.
- Attend and participate in SCS staff and team meetings actively contributing to continuous improvement and change.
- Commit to the AMSA Code of Conduct and Values
Technical skills
People who are successful in this position must have the following prerequisites: Ability to use Microsoft suite of office applications Commitment to delivering high quality outcomes on time Working knowledge of computerised records management systems (preferably Content Manager) Proven administration experience and/or qualifications Strong numerical verbal and written communication skills with a demonstrated aptitude for communicating information to a wide audience. Demonstrated
Criteria
The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.
Essential criteria
Weighting
1. Attention to detail. Ability to interpret complex data. Displays high work ethic to completing workload in a team environment.
30
2. Teamwork and collegiate environment. Supporting others and contributing ideas.
30
3. Shows resilience and motivation
20
4. Be clear and accurate in written and verbal communication.
20
Essential criteria 1. A track record of delivering technology products in large organisations 2. A demonstrated understanding of what makes for a great developer experience for external users 3. Experience leading multi-disciplinary teams that follow agile and user-centred design practices 4. Experience working on large Government transformation programs highly regarded Desirable criteria 1. Knowledge, experience of, and relationships with the agriculture technology industry 2. Delivery of technology to support regulatory decision-making processes 3. Experience delivering to the Australian Government Digital Service Standard
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
