General Manager
General Manager
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Job Description
Overview
When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Who are we
At aparto were more than just student accommodation were a community that acts as a homeawayfromhome for students across the UK Ireland Italy and Spain. We understand that university life is a significant transition for many often marking the first time theyve lived away from their families. Thats why we strive to make aparto not just a place to stay but a vibrant supportive environment where students can make lifelong friends discover new possibilities and have experiences that will shape their futures.
Responsibilities
Role Profile
As General Manager you will lead your team to create positive memorable experiences for our residents while ensuring that properties meet operational financial and business performance goals. You will champion and execute company strategies related to property management operations driving improvement and operational excellence.
- Lead and provide forwardthinking direction for regional teams in each student accommodation location.
- Ensure operational financial and other objectives are met.
- Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
- Manage change effectively motivating teams to achieve results.
- Ensure compliance with all agreements leases and contracts.
- Project manage all new refurbishments and operational change projects across sites ensuring all involved have clear direction and buyin.
- Ensure compliance with all businessrelated legislation including Health & Safety Data Protection and privacy.
- Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities.
- Take overall financial responsibility for all sites driving yearonyear improvement in bottomline performance.
- Oversee the provision of a service focused on customer retention and recommendation.
- Foster a positive culture aligned with our brand pillars creating a high challenge/high support environment.
- Identify opportunities to improve the companys overall operation and success leading improvement initiatives.
- Deliver on customer retention and recommendation performance.
- Develop a thorough understanding of each market including the universities and competitors.
- Be an expert in leasing performance attending routine calls/meetings prepared to discuss performance.
- Work with relevant teams to agree on improvements changes or fixes to properties.
- Conduct regular inspections of flats and common areas to maintain high standards.
Qualifications
Person Specification
- Approachable yet professional responsive and dedicated manner.
- Good level of general education.
- Strong written and numeric skills.
- Excellent communication skills at all levels.
- Great knowledge and understanding of operations management with the ability to implement it effectively.
- Proficiency in Microsoft Office packages including Word Excel and Outlook and experience using property management software are essential.
Closing
At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.
Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Required Experience:
Director
Employment Type
Unclear
