Senior Product Manager - Optik TV Core Platforms 47695
Senior Product Manager - Optik TV Core Platforms 47695
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1 Vacancy
Job Description
Description
Transform the Future of Home Entertainment at TELUS
About the Team: Join our innovative Video Services team where were revolutionizing how Canadians experience entertainment. We own the endtoend customer experience and product strategy for Optik TV collaborating across TELUS to deliver exceptional value. As part of our dynamic product management ecosystem youll work alongside talented professionals who are passionate about shaping the future of video services.
Role: Senior Product Manager Optik TV Core Platforms
Were seeking a strategic leader to champion our customers experience by optimizing support processes managing platform changes and driving service reliability improvements. Youll leverage datadriven insights to enhance customer satisfaction while maintaining operational efficiency. In this pivotal role youll work alongside talented professionals who are passionate about shaping the future of video services.
Your Impact:
- Work with cross functional teams to bring new products and services to market using Agile and waterfall methodologies
- You will unify teams with your vision inspiration and organization and offer thought leadership in strategic planning assessments and overcoming obstacles
- Applying a customer insights and datadriven approach you will build the product requirements plan and assess design build test and launch new features and experiences to our customers
- Working closely with feature owners and design teams you will identify and deliver initiatives that improve the customer experience
- You will monitor and assess performance and feedback postlaunch to make ongoing iterations so that we are developing products and services that truly resonate with users
- Transform complex data into actionable insights that guide product decisions
What you bring
- Exceptional communication skills and the ability to confidently present to senior leadership
- Known for putting customers first you always have the best customer and business outcomes at the heart of your decisionmaking
- Knowledge and understanding of linear TV OTT entertainment and changing market dynamics
- Crossfunctional Collaboration: Partner with product engineering operations and frontline teams
- Customer Experience Optimization: Drive automation and selfserve initiatives including STB communication strategies
Qualifications
Required Qualifications:
- 35 years of experience in product management or a related role within a telecommunications or technology environment
- Postsecondary degree in Engineering Computer Science Mathematics Business Administration Information Technology or related field
What Sets You Apart:
- Scrum certified SAFe agile lean certifications or relevant experience
- MBA is an asset
- Deep understanding of customer support metrics (AHT FCR NPS) and operational frameworks
- Understanding of the SAFe framework or experience in scaled Agile environments is a plus
- Ability to thrive in ambiguous environments
- Proactive risk management and problemsolving skills
- Datadriven decisionmaking approach
- Strategic thinking combined with tactical
- Excellent communication and presentation skills
This role offers the unique opportunity to shape the future of home entertainment while working with cuttingedge technology and an industryleading team.
Required Experience:
Senior IC
Employment Type
Full Time
