Enterprise Shared Services Relationship Partner
Enterprise Shared Services Relationship Partner
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 75000 - 115000
Vacancy
1 Vacancy
Posted on :
22-04-2025
Job Description
The work we do has an impact on millions of lives and you can be a part of it.
Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.
Protective Life is a valuesdriven company and we strive to hire individuals to join our community that will reflect the companys legacy of doing the right thing serving people building trust and simplifying everything. In addition to the duties of this job we seek strong communication organization leadership and multitasking skills. The ability to contribute in a team environment and employ a customer focused approach to the job are vital to all areas of Protective Life.
The Enterprise Shared Service Partner (ESS Partner) develops and maintains strong ongoing relationships with assigned business partners serving as their trusted advisor for the shared services disciplines that include but are not limited to: Training Quality Customer Insights Document Management and Knowledge Management. The ESS Partner understands and can clearly articulate team philosophies programs and capabilities that support the needs of the business.
Additionally the ESS Partner will provide routine insights to leadership and business partners on progress and results from the shared services functions. On a regularly scheduled basis ESS Partner interacts with business partners and shared services disciplines to discuss strategies triage demand and identify opportunities to enhance existing relationships processes infrastructure and technologies to drive business value.
Principal Duties & Responsibilities
- Develop and maintain strong relationships with assigned business leaders and teams to understand and identify tactical/strategic solutions to fit business needs. Interact with business partners regularly to proactively address needs and concerns.
- Collaborate with team members and business partners to analyze and recommend approaches and solutions. Provide consultations and recommendations for the effective use of shared services offerings and capabilities.
- Promote best practices to ensure alignment with team standards and effective use of resources; drive adoption of new methods technologies and programs.
- Lend expertise to assigned projects and assignments with a focus to identify and deliver critical components; ensure deliverables are addressed personally or redirected to a peer as needed.
- Provide routine consistent meaningful updates to business partners on health of shared services programs using success metrics; ensure impact of services and programs render desired business outcomes with focus on continuous improvement.
- Participate as part of a team to continually evaluate enhance and mature programs and processes to increase the consistency and quality of services delivered
- People management responsibilities for three direct reports
- #LIVG1
Education & Experience
- College degree and 35 years experience in learning quality knowledge management or account management role.
- Finance Services industry LOMA or comparable industry education designations preferred; meaningful experience and expertise working with contact center and inforce administration processes and systems is a plusas is a broad knowledge of multiple life annuity and asset protection disciplines.
- Demonstrated interpersonal skills including written and verbal communication/presentation skills with individuals at all levels in business; excellent writing and proofing skills; professional demeanor
- Proven ability to communicate clearly negotiate/influence change mitigates conflict and achieves results.
- Proficiency with MS Office for the benefits of documenting and communication of results
- Proven ability to build relationships and establish credibility quickly with key business partners; leverage external and internal resources to execute quickly effectively and consistently in a high demand fastpaced environment; work through ambiguity and show poise under pressure.
- Demonstrated strong analytical observational and assessment skills; proven ability to gather accurate useable information through varied methods from disparate sources while working under dynamic timelines and conditions; strong decisionmaking and problemsolving skills.
- Proven ability to maintain confidentiality and work with sensitive data; create trusted partnerships.
- Preferred: people management experience
$75000 $115000 a year
Protectives targeted salary range for this position is $75000 to $115000. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for employees.
This position also offers additional incentive opportunitiesthrough an annual incentive based on individual and Company performance.
Employee Benefits:
We aim to protect our employees wellbeing through a broad benefits offering. For example we protect physical wellbeing through health dental and vision protect mental wellbeing through mental health benefits and an employee assistance protect time away from work with a variety of paid time away benefits e.g. paid time off paid parental leave shortterm disability and a cultural observance day).We protect financial wellbeing through contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.
Diversity and Inclusion:
At Protective we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people attract diverse talent and support strong diverse communities.
We support diversity equity and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability please information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
Employment Type
Full-Time
Key Skills
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