Academic Success Coach Academic Support Coordinator
Academic Success Coach Academic Support Coordinator
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Job Description
General Statement of Job
The position of the Academic Success Coach/Academic Support Coordinator assists students in learning how to make informed decisions about academic matters including advisement for programs admission registration and related topic areas while maintaining appropriate records; and 2 proactively engages undergraduate students to provide guidance and support for their personal and professional goals. Additionally this position provides leadership and vision for a comprehensive program of academic and learning support services to assist students in developing skills strategies and habits that will enable them to become independent active learners and to assist in their preparation for academic success.
Specific Duties and Responsibilities
Success Coaching
Serve as a primary advisor assisting students with degree audits/plans of study course scheduling and course registration for undeclared students and students pursuing Bachelor of General Studies and Bachelor of Applied Science degrees.
Provides systematic and frequent coaching on an individual and group basis related to academic success personal and/or professional development career/major exploration activities learning strategies and study skills specific to course materials resume writing best practices interview strategies application strategies and job search skills using computer guidance systems to improve student success in accordance with the University mission. Assists students in developing selfefficacy and motivates students to practice selfregulation in taking ownership of their academic success.
Maintain knowledge of current academic and institutional policies and procedures unique to the institution and educate and assist students in complying with such items including but not limited to Graduation Requirements Academic Standards of Progress Academic Probation Academic Suspension Academic Bankruptcies Prerequisites Corequisites Course Sequencing Admissions Requirements New Programs etc.
Foster relationships with institutional faculty and staff to provide appropriate and accurate academic plans and referrals for students working with the Student Success Center. Refers students to appropriate academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred.
Monitors and accurately documents progress of students in caseload with checkins scheduled meetings or proactive outreach and communication responding to students questions concerns and needs.
Assists with outreach to and followup with students who are on academic probation or who have been referred through the MSSU early alert online system referred to as Lion Alert.
In consultation with the Registrars Office and/or Transfer Guide unofficially evaluate and determine the transferability of credits.
Present outreach programming and workshops to students in classroom settings residence halls and student organizations.
Teaches 2 credit hours per academic year (fall spring summer) if needed in the University Experience Curriculum.
Assists with working events hosted by the Student Success Center. Occasional nights/weekends are expected with event management.
Assists with creating and/or maintaining student resources (guides handouts manuals etc. published by the Student Success Center.
Maintain competency and professional currency through selfdirected professional reading professional association memberships attendance to conferences workshops institutional and departmental professional development programs.
Participate in departmental assessment processes.
Contributes to the overall success of the Institutions mission by performing all other duties and responsibilities as assigned.
Academic Support
Develop design organize assess and implement a variety of academic enhancement activities that will provide opportunities and strategies for student success.
Administer a comprehensive University Tutoring Services Program that includes: recruiting interviewing hiring and training of all Center tutors; planning assigning and directing work; appraising performance; rewarding and disciplining student employees as necessary; addressing complaints and resolving problems; and coordinating/teaching the Tutor Training Class in conjunction with Project Stay.
Expand coordinate and evaluate the Centers online writing tutoring.
Administer TutorTrac software to collect data for reporting of records including tutor usage CRLA Level I certification eligibility and student success.
Evaluate program effectiveness and implement any necessary programmatic changes.
Provide individual assessment advisement and consultation for students who are referred for academic reasons.
Remain competent and current through selfdirected professional reading developing professional contacts with colleagues attending professional development courses being aware of applicable local state and federal laws understanding high impact practices and attending training and/or courses as required. Research evaluate and implement National Best Practices for Academic Learning Writing and Tutoring Centers.
Collaborate with faculty and special campus programs such as athletics Project Stay etc. in order to ensure that tutoring services are meeting the needs of their students.
Responsible for maintaining the requirements for the Centers Tutor Certification with the C.R.L.A. (College Reading and Learning Association).
Management of program website.
Execute supervisory responsibilities in accordance with the universitys policies and applicable laws.
Promote positive institutional climate by serving on campus committees as requested.
Education Experience and Licenses
Masters degree (M. A. or M.S. from accredited college or university required with preference given to degrees in the following fields: student affairs counseling student personnel higher education administration or leadership education education psychology or related field. Masters degree in progress will be considered with expectation of completing degree in two years.
Strong computing skills and knowledge of relevant technologies (learning and management systems and other academic support and administrative systems) are required.
Experience in the field of tutoring learning assistance tutor certification and other related student learning/development programs at a university is strongly preferred.
Demonstrated ability to work effectively and efficiently in a dynamic fastpaced teamoriented atmosphere preferred.
Experience in providing academic and/or career support to students in a collegelevel setting is preferred.
Knowledge Skills and Abilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent interpersonal verbal and written communication skills.
Ability to work collaboratively as part of a team environment. Strong teamwork skills high level of energy and ability to work independently. Ability to manage workload both independently and as a team.
Ability to effectively present information to administrators faculty staff regulators students public groups and/or board of regents.
Ability to create and manipulate spreadsheets to create meaningful reports.
Ability to manage Learning Management Systems such as Blackboard Ultra.
Ability to engage with individuals of different cultures backgrounds or experiences.
Ability to use small office equipment including copy machines or multiline telephone systems.
Ability to use computers for data entry word processing and spreadsheets.
Ability to use highly technical computer applications such as Banner Microsoft Office (Word Excel Access PowerPoint) and other webbased applications to perform office duties.
Ability to read analyze and interpret common scientific and technical journals financial reports and legal documents.
Ability to respond to common inquiries or complaints from students employees and faculty regulatory agencies or members of the community.
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Ability to be organized flexible and manage self work time and work space effectively.
Ability to make ethical decisions in doing what is best for both students and the University.
Ability to practice high ethical standards adhere to FERPA standards and the practice confidentiality with workrelated information including employee information.
Requires the ability to make recommendations that impact the budget.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel including the use of a computer keyboard; reach with hands and arms; and talk or hear including the use of a telephone. The employee is frequently required to stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job includes close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. The noise level in the office work environment is usually moderate with frequent occasions of multiple conversations in process.
NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.
Required Experience:
IC
Employment Type
Full Time
