Financial Counseling Team Lead
Financial Counseling Team Lead
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Job Description
TheFinancial Counseling Team Leadwill be responsible for supervising the workflow and daytoday activities of the team. The Team Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Lead must be able to proactively monitor daily work flow and staff productivity while adhering to R1s key revenue performance and quality metrics.
Heres what you will experience working as aFinancial Counselor:
Assist in establishing and implementing departmental initiatives.
Develop and coach team members in skills and process to promote quality.
Measure and monitor staffing levels assign duties and responsibilities as appropriate.
Complete performance evaluations and track time and attendance.
Prepare analyze and provide daily weekly and monthly productivity metrics.
Facilitate daily stand ups.
Troubleshoot and resolve issues with client concerns with a sense of urgency.
Train and educate staff on new process changes.
Fill in production gaps when needed.
Other duties as assigned.
Required Qualifications:
High School Diploma or GED.
Intermediate skill level of Microsoft Word Excel PowerPoint and Outlook.
Excellent written and verbal communication skills.
Ability to work well independently and in teams.
Good project management skills.
Ability to prioritize multitask and work in a fastpaced high volume environment.
Demonstrates strong leadership qualities and good decisionmaking abilities.
Positive Attitude.
Must meet performance standards.
Desired Qualifications:
Revenue cycle experience.
Call Center experience.
Associates degree.
Medical terminology.
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us atfor assistance.
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Employment Type
Full-Time
