Application Support Lead

Location: Darwin Northern Territory

Contract Engagement 6 months Onsite

Client: Department of Corporate and Digital Development (DCDD) Agency Business Systems (ABS) Human and Shared Services (HSS)
Clearance: National Police Check Ochre Card Required

About the Role

Cloudstreet Consulting is seeking an experienced Application Support Lead to support our government client in delivering and maintaining mission-critical digital business systems. The successful candidate will join a specialised team within the Department of Corporate and Digital Development dedicated to managing the lifecycle of core business systems for the Department of Education and Training (DET) and other NTG client agencies.

You ll play a pivotal role in delivering expert support technical leadership and end-to-end lifecycle management to ensure these systems run efficiently securely and aligned with strategic goals.

Key Duties & Responsibilities:

• Manage the delivery of effective and efficient agency s business systems support maintenance and enhancements and ensure strategic objectives and operational requirements are achieved.
  
• Lead the complete software lifecycle management for business systems in partnership with service providers including analysis design development testing documentation and delivery of solutions to problems and requests for change.
  
• Foster a positive workplace culture through exemplary leadership practices and role modelling appropriate behaviour and collaborating with other teams across DCDD to ensure agency systems meet strategic and operational needs through best practice and a multidisciplinary approach to service delivery and support.
  
• Establish and maintain sound working relationships with partners and monitor the performance of external service providers to ensure the effective operation of the Agency s business systems.
  

Deliverables:

• Provide support for ongoing and future technical projects for client agency business
  

Location of work:

The suitable resource will be required to perform the services in Darwin as required by the projects activities. It is a requirement therefore that the suitable Services Personnel will be Darwin based for the duration of this engagement.

Clearance Requirements:

• National Police Clearance - Required
  
• Working with Children (OCHRE) - Required
  

Requirements

• Demonstrated experience in application lifecycle management to meet the evolving needs of client agencies in a complex integrated environment.
  
• Provide technical guidance analysis troubleshooting and support with knowledge of distributed business system technologies in a hybrid enterprise environment including SQL and .NET
  
• Demonstrated experience managing service providers providing direction and working collaboratively to deliver a high-level of service to stakeholders.
  
• Demonstrated experience in service delivery management tools including incident problem change defect test and release management processes and related activities.
  
• Demonstrated experience in creating and maintaining high-quality technical service and support documentation.
  

Personal Qualities required of Candidate:

• High level social and written skills with ability to effectively communicate with team members and stakeholders.
  
• Ability to work in a large team environment with members of diverse cultures and backgrounds.
  
• Self-starter with high personal drive and a positive attitude.
  
• Behaves in a respectful and professional manner maintaining high integrity and transparency when delivering work.
  
• Excellent problem solver and critical thinker.
  
• Promotes teamwork and collaboration by engaging stakeholders and team members.
  
• Services Personnel are also expected to abide (and confirm they will) by the DCDD Corporate Values of Honesty Professional Respectful Accountable and Innovative
  

Benefits

With a decade-long presence in Darwin Northern Territory Cloudstreet Consulting takes great pride in our commitment to valuing both our staff and clients as individuals with unique needs aspirations and talents. This approach has fostered a collaborative atmosphere that cultivates unwavering loyalty from both our clientele and our team members. We prioritize integrity equity and loyalty in our interactions with staff ensuring they have ample opportunities to leverage and enhance their skills thereby advancing their careers within the IT industry.

Benefits Include:

• Negotiable salary commensurate with experience
  
• High likelihood of contract extension
  
• Salary sacrifice options available
  
• Relocation assistance provided
  
• Advanced payment options
  
• Exceptional opportunity to collaborate with the Northern Territory Government in the stunning Top End region.