Operational Support - Heathrow Airport
Operational Support - Heathrow Airport
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We have an exciting administrative position to join our Heathrow Team to work on a 4 on 4 off rotation with working hours 6pm6am.
Purpose
The Operational Support is the voice of KONE focusing on specific admin domains.
You will be responsible in providing administrative support for salespersons and supervisors enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations Sales Support Third Party Inspection and Reporting.
The Operational Support is also supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. And you will be mainly interacting with Managers supervisors Field Technicians KONE Customer Service Organization and KONE Shared Services.
The Operational Support ensures responsiveness towards customer by keeping up with quality and SLA levels.
Key Responsibilities:
General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
- Running daily reports
- Data entry creating and updating records and databases
- Receiving maintenance visit sheets and closing service orders
- Managing invoices
- Ordering clothing items/tools for engineers
- Ordering stationary/office supplies
- Ordering parts to cost centre as per management request (nonstock or quote items)
- Locating stock placement in stores
- Managing call outs
- Creation of Service Orders
- Receiving and storing timesheets vehicle checklists and overtime authorisation documents (electronically stored & physical copies) & scanning these to payroll weekly
- Chasing up missing engineer timesheets with shift managers
- Creation of a monthly engineer timesheet log spreadsheet including engineer sicknesses holidays overtime etc. which is sent to payroll
- Manage any Payroll queries/amendments
- Manage and resolve and customer queries
- Ad hoc administrative tasks
Key Skills:
- Good customer service experience
- Capability to have basic technical understanding is an asset
- Experience in interoffice and customer communications
- User knowledge of Salesforce SAP Maximo is desirable
- Previous working experience in relevant field is beneficiary
- Contractual and financial understanding
- Experience in reporting data management and general admin
- Good communication & interpersonal skills
- Good written & spoken English
- Good skills with MS Office tools and applications
- Highly organized detailoriented & ability to multitask at ease
What KONE can offer:
We offer a competitive salary 20 days holiday and 8 additional Bank Holidays 1 volunteering day Pension Scheme Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry Bonus Kone Discounts 24/7 GP Support & Wellbeing Access and hybrid working.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved