IT Helpdesk Specialist
IT Helpdesk Specialist
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
Description
The IT Helpdesk Specialist provides tier one phone support for Tylers employee computing needs. The ideal candidate will have a strong customer service focus with prior general Information Technology knowledge of computer systems software and applications. The candidate should be selfdirected detailoriented quick to learn new technologies and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM with hours of operation between 8 AM and 8 PM EST.
Responsibilities
- Provide enduser support for Tylers internal customers via telephone email remote control and inperson.
- Maintain a high level of courteous customer service at all times
- Respond to emails phone calls and instant messages from Tyler employees requesting help with computerrelated issues
- Learn the functions and back end of Tylers applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
- Aid the management team in conceptualizing updates and upgrades that will enhance Tylers employees experience
Qualifications
- Associates degree in computer science or equivalent experience/certification
- Demonstrated or previous experience installing configuring and supporting operating systems PCs printers and other hardware with entrylevel knowledge of networking as well.
- Ability to prioritize and complete multiple tasks in a fastpaced technical environment
- Excellent customer service organizational interpersonal and communication skills
- Prior phone/customer service experience is key
- Ability to work independently and in a team environment
- Demonstrated ability to maintain a positive professional attitude
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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