Desktop Systems Specialist 2
Desktop Systems Specialist 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles and Responsibilities:
The Desktop Support Technician (DST) is on a day-to-day basis responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops desktops printers cell phones IP telephony and other misc. IT related equipment. Software support includes but is not limited to Windows Operating Systems Mac environments Microsoft Office products local databases and various ISI corporate business applications.
On a day-to-day basis the Desktop Support Technician will:
- Respond to requests for IT assistance directly from corporate and field users or as escalated from Service Desk support
- Troubleshoot and resolve escalated issues from the Service Desk
- Provide escalated Tech:Bar support
- Assist with call support as dictated by volume or need
- Provide immediate support for high priority escalations (phone / in person / video conf.)
- Provide onsite support at customer locations
- Flex schedule remote support while not onsite
- Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
- Create and / or edit knowledge articles based on support resolutions
- Install business supported applications using IT software distribution technologies
- Provide guidance and assist Service Desk staff with troubleshooting ideology
- Address network services and related issues (port configuration IP Phone configuration) as needed.
- Resolve identified security issues as required
- Some travel to other corporate offices may be required
Qualifications :
Roles and Responsibilities:
The Desktop Support Technician (DST) is on a day-to-day basis responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops desktops printers cell phones IP telephony and other misc. IT related equipment. Software support includes but is not limited to Windows Operating Systems Mac environments Microsoft Office products local databases and various ISI corporate business applications.
On a day-to-day basis the Desktop Support Technician will:
- Respond to requests for IT assistance directly from corporate and field users or as escalated from Service Desk support
- Troubleshoot and resolve escalated issues from the Service Desk
- Provide escalated Tech:Bar support
- Assist with call support as dictated by volume or need
- Provide immediate support for high priority escalations (phone / in person / video conf.)
- Provide onsite support at customer locations
- Flex schedule remote support while not onsite
- Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
- Create and / or edit knowledge articles based on support resolutions
- Install business supported applications using IT software distribution technologies
- Provide guidance and assist Service Desk staff with troubleshooting ideology
- Address network services and related issues (port configuration IP Phone configuration) as needed.
- Resolve identified security issues as required
- Some travel to other corporate offices may be required
Additional Information :
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.
We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
