Reservations Executive Arabic Speaker

COME AND JOIN US . . .

We are currently seeking a warm vibrant and highly motivated Reservations Executiveto join our Gleneagles Reservations aim of our Gleneagles Reservations team is to convert all potential business into guaranteed bookings whilst providing outstanding customer service. Youll play a crucial part in making sure all of our guests arrive happy and well informed about our incredible estate; ensuring we consistently exceed the expectations of every guest.

The on target earning potential for this role is 32418 / per annum comprising a base salary of 27418 plus a qualified estimate of 5000 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and The Times and Sunday Times Hotel of The Year 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our guests. In this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre 1hr) Glasgow or Dundee 50mins) Stirling and Perth 25mins).

Heres a bit more detail on what we see you doing in this role:

• Dealing directly with our guest enquiries questions and reservations; warmly answering calls and emails providing the highest standard of customer service at all times youll also carry out correspondence quality checks
• Ensuring all Forbes & Leading Quality Assessment telephone & reservation standards and language requirements are fully met consistently and efficiently
• Contributing fully to the teams targets to ensure sales forecasts are achieved upselling the hotel bedrooms our restaurants and variety of activities
• Utilising our Property Management Systems to achieve the highest possible output and results
• Liaising with your colleagues in the teams throughout the Estate to ensure fantastic teamwork smooth communication and a superior service for our guests
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You have fantastic luxury hotel experience within the Reservations/Sales/Front of House or Revenue Department
• Fully flexible across 7 days including weekend and evening work youre enthusiastic confident and warm; you like working in an environment where things move and flex
• Multitasking and expertly navigating a variety of systems are second nature to you
• Youre supremely reliable and like to ensure every job is completed to the highest standard consistently
• You have excellent organisational skills impeccable attention to detail and a fantastic ability to prioritise
• Flexibility adapting to changing demands and timescales as well as using your initiative are just some of your key skills
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50 discount on Food & Beverage Country Pursuits Spa and Hair Salon (MonThurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50 off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy ensuite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a prorata basis regardless of your role
• It is estimated that in 2025 our fulltime employees can expect to receive around 5000 in addition to their annual salary

If you are our next Reservations Executive please forward your most recent CV to us today!

INDMP