Scheduling Manager

Are you looking for a career with purpose A leading international senior home care company is seeking a dynamic Scheduling Manager in Corpus Christi TexasThe Scheduling Manager is responsible for organizing the delivery and administration of personal care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong vision direction and support to teams that will impact the growth and ensure success for all. Our employees enjoy positive workplace culture and camaraderie while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers we believe our employees are our greatest asset.

General Duties and Responsibilities but not limited to:

• Manages workload based on goals initiative and prioritization.
• Select schedule and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or callouts arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
• Track and record in company software for all scheduling changes.
• Accept oncall duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date including tracking expirations of any licensing insurance etc. in computer software. Collects new documents as directed notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift backfill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints incidents and injuries.

Qualifications:

• High School Diploma or equivalent (GED) is required Associates degree preferred
• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quickthinking and astute decisionmaking skills
• Team player excellent verbal and communication skills adaptable in different situations possesses excellent client interaction skills able to multitask and work independently
• Must have experience using telephones with multiple lines multitask on several calls and maintain professionalism and patience within a fastpaced environment
• Excellent problemsolving and creativesolution abilities

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401K
• Teladoc
• PayActiv

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local news.