Operations Manager
Operations Manager
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Job Description
Were preparing to open our first studio in Braziland were looking for an experienced handson Operations Manager to lead the charge. This is an exciting opportunity for someone who thrives in fastpaced highgrowth environments and knows how to build and optimize operations from the ground up. As the Operations Manager for our So Paulo studio youll be accountable for teams overall performance and daytoday operations ensuring service excellence process efficiency and compliance with company standards. Youll work closely with local and global stakeholders to build highperforming teams implement scalable systems and deliver exceptional quality and productivity across the board.
Responsibilities
- Business leadership and direction to operational teams by setting clear expectations objectives and priorities to ensure alignment with organizational goals.
- Planning monitoring appraising and reviewing job contributions of Team Managers and Specialists involved in Operations Management.
- Orienting training supervising and developing studio staff.
- Motivating team and individuals to achieve set targets.
- Daily support direction and assistance to the subordinates on all areas.
- Ensuring continuous and properly organized communication flow within a team and with other departments.
- Developing and maintaining internal documentation (manuals procedures regulations etc.) for the studio staff.
- Analyzing and resolving quality and service issues identifying trends and recommending system improvements.
- Gathering and analyzing data on studio key performance indicators preparing action plans for improvements and managing successful execution.
- Execution of Operational Excellence initiatives.
- Initiating projects following up and keeping track of ongoing projects.
- Preparing monthly Studio performance analysis presenting to senior business stakeholders.
- Leading Operational Teams and product delivery planning reviewing and monitoring
- Maintaining relations and communication with Clients and Partners when requested by Commercial teams.
- Forecasting budgeting and tracking of the operations related costs to achieve accuracy of the spending and compliance with the budget.
Qualifications :
Background Needed:
- 3 years of a proven successful experience in managerial role in service/operations management including direct management of teams.
- Certification in Quality Project or Service management (e.g. Prosci PMP Prince2 ITIL)
- Excellent leadership and interpersonal skills. Natural relationship builder with integrity reliability and maturity.
- Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization including executive and Clevel.
- Exceptional analytical skills with the ability to identify patterns and trends within complex data sets enabling informed decisionmaking and operational optimization.
- Exceptional ability to thrive under pressure.
- Good negotiation mediation and problemsolving skills.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent knowledge of both written and spoken English Portuguese language knowledge will be considered as an advantage
- Resultsoriented attitude and high sense of responsibility.
Education:
- Minimum requirement Bachelors Degree in Business Administration Management or a Related Field Masters Degree in Business Administration (MBA) would also be advantage but not essential.
Additional Information :
We offer:
- A key role in launching and managing our first studio in So Paulo Brazil
- Competitive remuneration package
- A unique opportunity to gain extensive handson experience
- Professional and personal development opportunities
If you are interested apply by sending in your CV and a letter of motivation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
