Client Relationship Manager
Client Relationship Manager
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Job Description
ARMA Group is a rapidly growing ASX listed specialist provider of contingent debt recovery solutions. We provide innovative and industry leading technology that transforms the way business engage their customers regarding payments and service a large number of clients across all industry sectors including some of Australias best known brands.
In keeping with ARMAs commitment to outstanding customer care we strive to ensure that we operate with a key focus on respectful positive and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.
ARMA Group is seeking a highly motivated Client Relationship Manager to join our Adelaide based team and play a vital role in maintaining the critical portfolios of our Local Government clients.
To succeed in this role you will need to have strong written and verbal communication skills including emotional intelligence and the ability to develop relationships with internal and external stakeholders. You should be proactive detailoriented and able to manage multiple tasks and priorities effectively. Knowledge of debt collection and recovery litigation processes will also be highly advantageous.
Responsibilities
Maintain a collaborative relationship with our legal partner and identify opportunities to increase referrals to strengthen ARMA position and strategic alignment.
Attend to inbound calls where required.
Manage a portfolio of matters.
Issue legal matters and enforcement processes.
Provide client reports as required.
Maintain strong relationships with all internal and external stakeholders and specifically compliance and legal teams to ensure the actions taken within this role are fully compliant with legislative and regulatory expectations.
Requirements
Knowledge of debt collection process and understanding of debt recovery litigation processes preferred.
Proficient in Microsoft Office and a quick learner of database platforms.
Accurate keyboard skills and proven ability to enter data at the required speed.
Knowledge of clerical and administrative procedures.
Developed written and verbal communication skills with the ability to demonstrate emotional intelligence specifically in displaying respect and empathy.
Proactive approach to developing relationships with internal and external stakeholders.
High level of attention to detail.
Strong time management skills and multitasking skills.
Experience in a collections role paralegal/legal administration role or currently undertaking a Bachelors degree in Law Paralegal Studies or related field or equivalent combination of education and experience would be very highly regarded.
What We Can Offer You!
The ARMA family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rateit all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include:
Fantastic training program for all new staff that is focused on customer care and hardship as well as other ongoing development and growth opportunities.
Leadership development program.
Generous incentives and rewarding bonus scheme for all staff when achieving KPIs.
EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.
Being part of a larger and rapidly going ASX list group of companies.
Possible employee share options scheme.
An all inclusion and diverse environment that encourages and desires everyones feedback and input. Demonstrated through such programs as our FLT (Female Leadership Team).
Equal Opportunity Employer
ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment development retention and promotion of staff and that noone is disadvantaged on the basis of their gender cultural background disability sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.
To apply please submit your resume and cover letter via the below link. Candidates without permanent Australian residency or a valid work visa need not apply. For more information contact
To find out more about our company visit look forward to hearing from you!
We thank all applicants for their interest; however only those selected for an interview will be contacted.
About the business
Oakbridge Lawyers (OBL) is a dynamic national law firm which specialises in commercial litigation credit management and insolvency law.
Its client base includes large private companies government departments and publiclylisted companies in a range of different industries.
About the role
We are seeking a Client Relationship Manager to support our dynamic friendly and inclusive professional team in our Adelaide office. The role will include:
Managing a portfolio of legal matters for our Local Government clients.
File management and client communication.
Attend to inbound calls where required.
Issue legal matters and enforcement processes.
General administration and reporting.
Maintain strong relationships with all internal and external stakeholders and specifically compliance and legal teams to ensure the actions taken within this role are fully compliant with legislative and regulatory expectations.
The Ideal Candidate
The successful candidate must the following core values and skills:
Knowledge of debt collection process and understanding of debt recovery litigation processes or experience in legal administration preferable
Strong analytical and reasoning skills
Excellent written and verbal communication skills.
Strong attention to detail with excellent spelling and grammar.
Proficiency in Microsoft Office Suite.
Demonstrated ability to handle large volumes of work.
Demonstrated ability to work under pressure and manage competing demands.
Enjoy being part of a team committed to and delivering client excellence.
Skills and experience
OBL shall provide onthejob training in respect of our systems and documents. Previous experience in a legal or debt collection setting is favourable though not essential. The position would be ideal for a law student who wants to also obtain exposure to and experience in the private legal sector (full time position). However our overriding focus is to secure a candidate that has the above core values and skills.
Just a few of the benefits of being part of OBL include:
Leadership development program.
EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.
Being part of a larger and rapidly going ASX list group of companies.
An all inclusion and diverse environment that encourages and desires everyones feedback and input.
Possible employee share options scheme.
Paid parental leave policy.
Equal Opportunity Employer
OBL aspires to be the exemplar employer of choice for people from diverse backgrounds. OBL aims to ensure equality in recruitment development retention and promotion of staff and that noone is disadvantaged on the basis of their gender cultural background disability sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.
Please click apply now to upload your cover letter and resume.
Required Experience:
Junior IC
Employment Type
Full-Time
