Overview
The Director eTail & Marketplaces Key Accounts is responsible for the strategic management of Crocs digital key account portfolio. This person will lead their team through planning preseason ambitions collaborating with key account partners to set a commercial vision and trading to deliver against aligned KPIs. The account strategy should set Crocs up growth orientated preseason selling as well as driving agile inseason trading opportunities.
This role will partner closely with the regional merchandising teams demand planning customer operations gotomarket marketing and our portfolio of accounts to maximize sellthrough with premium brand presentation.
The ideal candidate thrives in building personal relationships and problem solving. They are a strong leader who can influence and execute their vision with customers while bringing their team along with the same standards. This candidate is adept at storytelling to support their team in landing sell seasonal newness driving and securing a holistic approach to our channel assortment.
A strong emphasis is placed on the leader to attract develop and retain the very best diverse talent in a safe and inclusive environment. We need our best leaders to help develop even better leaders.
This role is a 12 month maternity cover.
What Youll Do
Commercial Partnership and Influencing
- Outstanding communication and influencing skills. Able to develop own and communicate seasonal commercial plans toward both internal and external stakeholders.
- Set clear quarterly KPIs reflecting both market and account positioning to drive a common focus. Partner with merchandising customer operations and demand planning teams to constantly evaluate orderbooks that maximize fullprice selling opportunities.
- Significant experience working with buyers accounts and partners. A very strong understanding of retail math and multibrand buying considerations.
- Drive inseason trading through:
- Leading inseason customer replenishment opportunities via onhand inventory.
- Ensure timely forecast of product area stock intakes and threshold/exclusion recommendations.
Consumer & Market Knowledge
- Develop and share expert knowledge of the European multibrand retail and footwear marketplace across digital and physical retail.
- Understand segmentation and different consumer types and organize this into clear knowledge of product and buying behavior.
- In depth understanding of 1P (eTail) / 3P (marketplaces) trading mechanics for multibrand retailers.
- Evolve reporting to incorporate latest Analytics tools that provide actionable insights. Particular focus on datainformed decision making to maximize preseason planning setting achievable customer targets and driving inseason sellthrough.
Deliver longterm account planning (STAP/JBP)
- Create account positioning and multiyear vision for guiding Crocs business to a healthy position within key retail destinations. This person will present the plans to both internal and external stakeholders so that they win the requisite resource to achieve their goals.
- Deliver a clear vision for product propositions with category and franchise health examined by customer.
- A deep understanding of the dynamics both direct 1P and 3P selling is essential.
- Align plans with the leadership teams of the customer.
Planning Analysis and Data
- Collaborate closely with Planning Finance and Analytics teams to forecast future growth opportunities and manage customer inventory levels accordingly.
- Draw upon sellout and market intelligence tools to inform consumer trends.
- Partner with D&L and Planning to ensure onhand inventory is being leveraged to fulfill customer orderbooks in line with Integrated Business Plan (IBP)
Team development:
- Manage and develop a team of direct reports across teams based in the Netherlands.
- Champion a culture of diverse thinking and problem solving.
What Youll Bring to the Table
- University degree in Business Administration
- 8 years Key Account management experience
- Wholesale experience ideally digital and with footwear / textiles
- Proven track record of establishing credible strategies provoking innovation
- Experience/exposure of startup organization scaling international businesses
- 5 years leading teams in a matrix organization
- Deep knowledge of sales as well as retail supply and operations
- Strong proven skillset in both pre and inseason planning buying selling and trading for 1P and 3P business models
- Experience in leading and developing teams to ensure organizational efficiency through effective motivation training and development
- Strong strategic influence and operational skills. Ability to go from strategic to tactical.
- Exceptional interpersonal and communication skills.
- Entrepreneurial & creative growth mindset: always pushing innovating to drive growth.
- Motivational: inspires and engages by role modelling
- Accountable: takes ownership for successes and failures translates into learnings
- Dynamic and adaptable: can quickly and effectively assimilate and drive change
- Fluent in written and spoken English. Additional European language(s) nicetohave
- Knowledge of the Indian multibrand retail landscape a nicetohave
- 46 business trips annually
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or disability or any other protected classification.
Job Category: Corporate
Required Experience:
Director