Enterprise Customer Success Manager
Enterprise Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you driven by innovation and looking to thrive in a fastpaced growing environment Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experiencewhere every interaction becomes an opportunity and every insight drives meaningful change.
Introducing Calabrio The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers we empower businesses to elevate every interaction to new heights. Our cuttingedge cloud platform coupled with AIdriven analytics tools unlocks the true essence of customer sentiment turning data into actionable insights with lightning speed.
Calabrio is seeking a high touch enterprise level Customer Success Manager to join our growing Revenue organization! In this role the CSM is directly accountable for your customers successful product deployment adoption retention and advocacy. The right candidate is an expert relationship builder and deeply understands their customers business models core problems and critical use cases. If you are technically savvy love building relationships are solutions oriented thrive on wowing customers and will go aboveandbeyond to serve our customers this role is for you!
What youll be doing:
- Customer Engagement
- Business partner to the customer
- Present to stakeholders the opportunities and usage of the contact center. Engaged with all levels in the customer business
- Stakeholder mapping and decision maker analysis. Close relationships with all identified
- Expansion of thinking and progressive strategies within the contact center
- Adoption of Product
- Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio.
- Tie together the needs of the customer with the solutions of the product suite
- Recommend next steps / long term strategies
- Sales
- Identify and close upsell / cross sell opportunities
- Retain & renew customers
- Create advocates for Calabrio; Referenceable accounts case study participants etc
- Internal Influencer
- Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products. Know when to pull in experts
Requirements
- Bachelors degree or equivalent relevant working experience
- 5 years of Account Management Business Development Customer Success or similar background preferably within a SaaS organization
- Knowledge and experience of the contact center space 1 or more of the WFO products (WFM QM Analytics or Reporting)
- Experience working with SLED in customer success sales or vendor management
- Consultative style and approach. Ability to understand needs of customer and translate into practical application(s)
- Sales solutions identify needs and support the expansion of the customer.
- Ability to forecast expansion opportunities and business impact.
- Internal influence collaboration to achieve results
- Financial & contract acumen to manage core accounts account receivables terms and conditions of contracts
- Proactive and professional communication
Benefits
Youve learned about what youll be doing heres what benefits youll be getting when you join Calabrio:
- Global team recognized for their passion for innovation.
- Innovative product culture and project exposure.
- Training and development from industryleading experts.
- Cutting edge benefit programs that include: 401(k) & matching; Medical Dental Vision Insurance; Disability & Life Insurance; Flextime Off Paid Holidays & Parental Leave; Tuition Reimbursement.
- We offer market competitive pay and benefits based upon the candidates skills experience and qualifications. Starting rate of pay for this salaried position is targeted at $90000 annually.
Our Power is Our People driven by Our Core Values:
Relentless Innovation: Kick status in the quo.
Customer Obsessed: Put the customer first. Always.
Results Matter: Take action that impacts. Every day.
Ignited by Our Diversity: Invite inspiration from everyone.
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy focused and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs great opportunities for career development and a balanced worklife to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose youll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AIdriven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive webbased architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners more than 2.25 million agents and over 7000 customers worldwide. Weve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner Forrester and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member we have been recognized by the Star Tribune Top Workplaces Great Place to Work UK named one of BCs Top Employers and recognized as a top 50 fastgrowth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs job requirements and individual qualifications without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status parental status or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act as amended or applicable state law who are unable to comply with Calabrios application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicants requested accommodation with those individuals who have a specific need to know such information.
Required Experience:
Manager
Employment Type
Full-Time
