Client Relationship Executive
Client Relationship Executive
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Job Description
About Us:
neurobox is a leading workplace adjustments provider based in the UK dedicated to fostering inclusive and accessible work environments for individuals with diverse needs. We specialise in delivering innovative solutions that empower employees and employers ensuring that everyone can perform to their highest potential.
Role Overview:
The Client Relationship Executive is responsible for daytoday customer relations from quotes fulfilling order and administration to technical support and assigning training. They deal with all administration aspects of the sales cycle and are an expert on the equipment sold by neurobox to clients.
Responsibilities:
- Manage the quoting ordering and invoicing for software hardware coaching and training delivered by neurobox ensuring the clients receive the right equipment and the right support to get the best out of their products.
- Serve as the first point of contact for all sales inquiries providing exceptional customer service and expert product knowledge.
- Build and maintain strong relationships with clients through effective communication via email and phone.
- Identify opportunities for upselling and crossselling our products and services to existing clients.
- Collaborate with the sales team to achieve revenue targets and contribute to the overall success of the company.
- Process orders from websites and other channels efficiently and accurately including label printing packing sheets packaging and managing shipping so that customers are satisfied with neuroboxs service.
Requirements:
Essential
- Proven experience in sales preferably in a B2B environment
- Ability to thrive in a fastpaced dynamic work environment.
- Excellent communication skills both written and verbal with a strong customer focus.
- Demonstrated ability to upsell and crosssell products and services.
- Strong organisational skills and attention to detail.
Desirable
- Passion for neurodiversity and disability possibly with experience of working within the industry
Why Join Us
- Opportunity to work in a fastgrowing organisation in a rapidly growing industry
- Competitive salary and bonus
- Comprehensive training and development opportunities to support your career growth.
- Collaborative and inclusive work environment with a supportive team culture.
- Exciting challenges and opportunities for advancement within the company.
Benefits
- 28000 annual salary
- Performancerelated bonus
- 25 days Annual Leave plus bank holidays and a day off on your birthday
- Annual Training & Personal Development Budget
- Private Healthcare
- Cycle to Work Scheme
- Corporate Gym Membership
- Regular Company Social Events
Unfortunately we are unable to provide visa sponsorship for this role and candidates must have a preexisting right to work in the UK for their application to be considered.
As a Disability Confident Leader we welcome applications from people of all backgrounds identities and abilities. Fostering a culture of respect kindness and inclusion is what we do and is key to the wellbeing of our staff our customers and our business. We welcome applications in different formats and are happy to provide adjustments at any point through the application process.
If you require adjustments as part of the application process you can let us know when you apply for the role or at any point throughout the application process. You can find out more about reasonable adjustments in ourguide. If you have any questions you can email us at.
Closing Date: 9th May 2025
Employment Type
Full-Time
