Service Desk Technician

Odevo is a group of exciting brands with a shared vision of challenging status quo in the property management industry. We are committed to revolutionizing the industry with innovative software solutions that make managing properties easier more efficient and more effective. Our rapidly growing product and engineering organization now includes more than 150 highly skilled professionals.

Our cloudbased platform is unique and in a brief time we have proven ourselves as a leading and innovative player on the market. Our product development department acts as a SaaS supplier to all the companies in the Odevo group and several other players in the industry. Together we will continue to challenge and change this industry. To continue our ambitious growth journey we seek more great people to join us to build marketleading property management software products. Are you one of them

What we offer

• Professional growth to work with the most talented developers in the industry.
• Modern technology we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work.
• Innovation to work on exciting projects that push the boundaries of our industry and make a real impact.
• Commitment to quality a dynamic and forwardthinking company that values profitable and longterm product development.

About the Role

As part of the IT Operations team this role will be a part of our USbased Service Desk team which supports multiple companies nationwide. This role involves supporting daily operations of the Service Desk and ensuring issues are resolved in a timely manner to endusers

• Participate in the daily operations of the US Service Desk team ensuring timely and effective resolution of technical issues for multiple companies.
• Support Odevo US endusers with personalized first level support and daytoday monitoring of network systems servers workstations mobile devices and peripherals in a complex multiplatform computing environment.
• Create modify and/or resets user accounts on the Windows network CINC System and other applications as needed.
• Participate in an IT organization that follows ITIL best practices to enhance service delivery.
• Help the team develop and maintain documentation for IT support processes and procedures.
• Ensure that our culture of fostering a collaborative and customerfocused environment helps our team be perceived as usercentric.
• Establish that communication with customers comes first and that we look to resolve their needs in an effective and timely way.
• Coordinate with multiple Odevo IT subject matter experts to resolve complex and nuanced software and access issues.
• Climb stoop and/or kneel while installing/uninstalling PC equipment or other tasks.

Who You Are

• Organizationally savvy with the ability to engage at all levels of an organization.
• Ability to articulate new ideas and concepts to technical and nontechnical audiences.
• Excellent presentation communication and interpersonal skills.
• Ability to communicate complex problems in a nontechnical and simplified manner.
• Attention to detail and excellent analytic skills.
• Well organized and able to work on own initiative.
• Flexibility to travel within the US.
• Trusted and respected as a team member with strong collaboration and active listening skills.
• Displays intellectual curiosity and integrity.
• Motivated and driven by achieving longterm business outcomes.
• Ability to work effectively in a team environment and crossfunctional teams.

Experience

• Associates degree preferably in a technical field or equivalent experience
• A Network CCNA or other technical certifications is a plus
• Experience in a Service Desk or IT support analyst role
• Excellent communication and interpersonal skills
• Proficiency in using Service Desk ticketing software and remote management tools
• Proficiency in Microsoft 365 Active Directory and Microsoft Intune
• Able to communicate fluently in English both written and verbal
• Understanding of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) principles
• Strong technical and troubleshooting skills specific to IT hardware software and cloud platforms
• Awareness of the importance of Security and GDPR requirements

Excited

If you are excited about being part of a successful team apply for this position!

Why we formed Odevo
About Odevo
Our Software

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